Author Topic: Unable to install latest release?  (Read 2933 times)

Offline Gasman

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Unable to install latest release?
« on: 2014 December 06 04:14:22 »
Hi guys
I`ve just uninstalled build 1087 and tried to install the latest build but keep getting this error screen see attached !
I now can`t reinstall version 1087 what am I doing wrong please?
thanks
Steve

Offline chris.bailey

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Re: Unable to install latest release?
« Reply #1 on: 2014 December 06 06:14:20 »
Steve

It looks like PI might be running in the background. You need to do an uninstall of the last version (a reboot is then no bad idea with Windows) and then install the new one.

Sometimes, PI will remain running as a process, hence the advice for a reboot.

Chris

Offline sreilly

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Re: Unable to install latest release?
« Reply #2 on: 2014 December 06 08:08:27 »
Steve,

This may an issue I reported on before. Open Task Manager and kill any instance of PI. Then try the install again.

-Steve
Steve
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Offline Gasman

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Re: Unable to install latest release?
« Reply #3 on: 2014 December 07 08:32:36 »
That's got it guys thanks  :D :D

Steve

Offline Juan Conejero

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Re: Unable to install latest release?
« Reply #4 on: 2014 December 08 02:45:19 »
We have written a new FAQ section for installation/update issues. See section 3. Installation:

http://pixinsight.com/faq/

You'll probably need to refresh your browser. Specifically, see FAQ 3.4.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/