Reregistration Issues

[astro_nic]

I had a trial license that recently expired. I purchased a license today, but every time I load the application, I get a window popup that says: "Authentication error. Server response: 'NO SUCH USER IDENTIFIER'. The first time it mentioned that the TRIAL EXPIRED.

Is there anyway I can register with my commercial license without uninstalling/reinstalling the application?

[astro_nic]

Should I be addressing this to a particular support email instead?

[pfile]

check faq 2.22 or maybe 2.23

http://pixinsight.com/faq/

i think if you delete the trial license you should be able to then restart PI and run the license validation described in 2.10

rob

[Juan Conejero]

Is there anyway I can register with my commercial license without uninstalling/reinstalling the application?

No. You have to uninstall the trial version and install the commercial one, then run it to activate your commercial license.

[astro_nic]

Ok, thank you. Installed without a hitch.
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