Author Topic: API error with DynamicBackgroundExtraction  (Read 885 times)

Offline Ergir

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API error with DynamicBackgroundExtraction
« on: 2019 May 03 03:16:52 »
Pixinsight Version 01.08.06.1457, Windows 7
When closing a New Instance of DBE I got these two error messages which make impossible to save and load everything. I had to restart the computer and of course lost some works. Thank you for the help.

Offline Juan Conejero

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Re: API error with DynamicBackgroundExtraction
« Reply #1 on: 2019 May 03 03:31:26 »
Hello and welcome to PixInsight Forum. These errors cannot be reproduced on our working and testing machines. No similar problems have been reported before, either.

This is a machine-specific issue. One possible cause is an antivirus application blocking normal access of PixInsight to its configuration settings file. Some file management applications running as background processes can also do things like these, as well as wrong or damaged system components. These problems don't happen under normal working conditions.

Please note that Windows 7 and 8.x are no longer supported officially by current 1.8.6 versions of PixInsight. I strongly recommend you upgrade your computer to Windows 10, performing a clean installation without vendor-provided utility software.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/