Continued dark frame troubles

[CThody]

So - I posted about the problem I’m having with Pixinsight not taking the dark frames into account and Rob was very helpful. However, the problem remains. What is troubling me is the lack of response from the support email I was sent when I was approved for a trial license. No one answers or acknowledges my emails ?? Obviously, I am not going to buy a license with such service but would like to be sure I’ve covered all angles before I make a final decision.

I would like an answer from the developers if anyone has a different contact email I can use. Thank you.

[chris.bailey]

Best to think of PI as a community and post your problems on here (giving as much information as possible and problem files where appropriate). Juan chips in when he can but most issues are solved by the combined Jedi mind power of the user base.

[Juan Conejero]

As always happens in these cases, we need a sample of files or a data set where the problem can be reproduced, along with a description of the steps necessary to reproduce it. If you can upload some data using Dropbox or a similar service, we'll be glad to inspect it to analyze the problem, time permitting.

As Chris has pointed out, this forum is the correct resource to get help on practical image processing issues like these. Please note that our email support service cannot provide this kind of assistance. Our email support is not a teaching or learning resource. Its purpose is exclusively to help solve software installation and configuration problems, to help with license management issues, and to provide general information on PixInsight and related projects.