No email after request version 1.8.6

[Lammertus]

Hi team,

Is there anything going wrong with the licensing system?
I requested a new license for version 1.8.6 as per email
using login and pass the same as to get the download
from the software distribution system.
Still did not receive any email, how long is this supposed to
take?

Thanks for any feedback, I would like to process but now
I have to wait!!

Lammertus

[Juan Conejero]

You should receive emails in minutes at most. If you don't receive them, then either your email client application is filtering them as spam, or your email provider is blocking them. It may also happen that the email that you have currently associated with your license is no longer functional.

[Lammertus]

Thanks for your feedback,

If so, how is it possible that I received a notification on my email that
version 1.8.6 is available?
Would it be possible for you to check if the license was sent to my email
please?

With kind regards,
Lammertus de Vries ( Lammertus@hotmail.com )

[Juan Conejero]

Our notification messages, with relatively complex verification links and license activation codes, may look 'strange' to email services designed obsessively, such as Microsoft email services. They may block these messages and not others which look more 'normal' to them. On the other hand, we use SparkPost to send masssive email messages. SparkPost is an important company which is much more difficult to block with impunity. We are very small and European. Draw your conclusions...

[Lammertus]

I can understand, so I already answered to Isabel giving my Gmail
account to mail the license info to but still ( after aprox. 20 minutes )
nothing .

Is it possible there is something wrong??
I am a legal Pixinsight user and would like to receive the license info
like anyone else!
Thanks for any help on this!!

Lammertus de Vries

[Juan Conejero]

Allow me a few minutes to check your license on our server personally.

[Juan Conejero]

There were two pending requests, probably sent to your hotmail address before Isabel changed your email. I have deleted them so now you should be able to reactivate your license normally. Let me know if it works.

[Lammertus]

Before I try Juan ( and thanks a lot for your help!! ) do I use
the account and password info I used to download the
version 1.8.6?

[Lammertus]

Ok, I just received my email with activation code,
all up and running now!!

Thanks a lot for your help Juan, much apreciated!!

Best regards,
Lammertus

[Juan Conejero]

Awesome! Glad to know it's working, enjoy it!

[edastro]

I have same problem.   Your request form does not work.  Says "Fill in all fields,"   I did.   No more fields visible.   Can,t submit.