[Solved] Access Violation PI 1.8.5 Win7 64 bit

[Heptamer]

Hi,

I have upgraded from 1.8.4 (of course with uninstall of 1.8.4) to 1.8.5 (latest version, I guess 1353).

When starting PI I always get an access violation error at adress #0000000000 (only zeros). I have downgraded again to 1.8.4, that one still works fine.

Some specs: Alienware Area 51, Win7 64bit, 2TB HDD in Raid 0, 1TB free, 12 GB RAM, i7 920 at 3,6 GHz.

It cannot be an issue with the RAM as system runs stable, memtest doesn´t show errors, and 1.8.4 runs without any problem.

Can you please look into this, and if you need more infos please let me know.


Thanks,
Peter

[sbock1]

I also have issues with access violations. I use Win10 64bit. The message reads
At address 00007FFA67206810 with exception code C0000005: Access violation: invalid memory read operation at address FFFFFFFFFFFFFFFF
It usually happens after I use batch preprocessing - mostly if I open the Process Explorer.
This has happened recently and is new - despite me not having changed my system.
I use a dell Latitude E5510 with 8GM memory and Win10 64.

[Juan Conejero]

This cannot be reproduced on any of our working and testing machines, on any platform.

Although quite unlikely, this could be a conflict with existing settings generated by an old version of PixInsight (especially if you had 1.8.3 or one of the initial 1.8.4 releases installed). Try resetting PixInsight settings by launching the application with the Ctrl key pressed (or, alternatively, by running PixInsight from a command line with the --uninstall argument).

Since both of you are using Dell machines (Alienware is a Dell subsidiary), chances are that this is being caused by a conflict with Dell's utility software. Some virus protection applications can also cause similar problems. A wrong or wrongly configured graphics driver can also cause these problems. If a reset of settings doesn't help, my recommendation is trying this:

- Uninstall any Dell utility software and reboot.

- If the above doesn't work, perform a clean install of your operating system without any software from Dell.

Sorry for not being able to offer more specific help. If a problem cannot be reproduced on our machines, we cannot understand and solve it.

[Dimitris Platis]

I am also experiencing the usual Access Violation problem...I cant load Interchannel Curves on 01.08.05.1354 (x64).
I tried reinstalling, resetting....nothing. It worked fine before the final update.
Any chance I can get a link of the 01.08.04 for comparison? I cant downgrade

[pfile]

that might be 'normal' as i don't think ICC has been recompiled to be compatible with 1.8.5...

not 100% sure though. it's not part of the normal distribution if i remember correctly.

rob

[Dimitris Platis]

I also tried a second script from that pile and that didnt work either.
Its a shame to lose ICC....its an amazing tool.

[pamyot]

Good day, I also live the same problem. I tried 3 times to install the new version (1.8.5)  on my desktop (HP brand) without success.

I was able to install it on my laptop (Toshiba) though!!!

I tried also to repair it but with no success, so I finally removed the program and reinstalled the previous version.

Can you help please? It seems I'm not the only one living this situation.

Patrice

[RBA]

• Removed older version completely.
• Installed Windows version 01.08.05.1353 on Win7x64, as Admin.
• I now get this before the splash screen every time I run it, so basically I can't use PixInsight on this machine. It's an HP machine.
  
  
  

That's too many zeros for me. Is there a known fix for this already? If not, is there going to be?

Thank you,
Rogelio

[Juan Conejero]

This problem cannot be reproduced on any of our working and testing machines, on any platform, including Windows 10, 8.1 and 7 SP1.

Which version of PixInsight did you have installed before 1.8.5? If you had version 1.8.3 or older, or one of the first 1.8.4 versions (especially one of the release candidate versions), then this problem might happen as a result of some combinations of settings.

Try resetting all application settings to default values. On Windows, launch the application with the Ctrl key pressed, then accept the confirmation dialog. This should fix this issue under normal conditions.

If this does not help, then my only advice is trying on a clean Windows installation. Utility applications distributed by some computer brands, notably Dell and HP, tend to cause problems. My advice is to perform a clean Windows 10 installation without any of these utilities. Version 1.8.5 of PixInsight is much more demanding of system resources than previous versions, especially regarding OpenGL implementations. Make sure you install the latest drivers available for your graphics hardware. Some graphics drivers are known to cause weird problems because of deficient OpenGL implementations. A notable example of this is the Intel HD Graphics driver on Windows 10.

[RBA]

I tried some of the things you suggest, like a clean install, resetting all to default values, etc. The previous version was 1.8.4. I actually reinstalled the 1.8.4 from the software repository, and it's now returning the very same 00000 error. I wasn't expecting that, but somehow I can see why it would make sense, depending on what's going on.

Reinstalling Windows (7 in my case, not 10) is a big deal, time wise, it's not just Windows but also everything else I have installed and fine-tuned to the most perfect settings ever known to man, save this unfortunate exception.

No, seriously, I can see why a brand new OS reinstall would work (it'd be as "clean" as it gets) but I'd much rather exhaust other options first. Where else, other than the install directories under "Program Files" and the "license" file, should I look for settings/files/etc left by PixInsight that could affect the behavior of a new install?

Thanks,
Rogelio

[RBA]

Where else, other than the install directories under "Program Files" and the "license" file, could I look for settings/files/etc left by PixInsight that could affect the behavior of a new install?

[avastro]

Hi Rogelio,
I use RevoUninstaller to delete the leftover data after regular uninstall,  with success works great.
https://www.revouninstallerpro.com/index.htm Of course I've no connection with this company. 
 
Antoine

[msmythers]

Rogelio

There are one or 2 hidden directories in your user directories- c:\Users\mike\AppData\Local\


Mike

[llpastro]

I have this same problem on a Win 7 laptop.  But I found a work around.  If I try to open again after using it, I will get this error.  However, I have had good success with first rebooting the computer.  Then I try to open PI but I get the error message again.  If I try a second time it will go ahead and load without an error.  Trying multiple times to open PI without rebooting doesn't clear the error message.

Larry

[Robin]

Hi  Guys,

I also had the same problem on my HP laptop8510w, Operating system Win10-Pro x64. This problem started when I installed Ver 1.8.5.1353, it did run however but as soon as I installed updates it would produce the Access Violation ERROR 00000000000 etc.  My HP Desktop did not suffer from the problem an updated with no issues. To solve the problem with my laptop I needed to download the latest windows updates, once completed PI worked with out reinstalling, including the updates that caused the problem. So maybe this is something you can try.

Robin