Loggin in Issue

[Babak]

Greetings,

I was on a trial package. It worked for two days, then I go a message - User can't be identified!!

I tried sending 3 emails, but no response.

Then I decided to buy the licence, which I did. But I still after a few days, have not received any emails.

Is everyone on holiday or the servers are down?

Regards

[Juan Conejero]

Hi Babak,

This is not a holidays issue because license generation is a completely automated process, and our server works normally. Your license was generated without problems, but your email provider has blocked our email messages for some reason. Please make sure you can receive email messages sent from our corporate email server, particularly from sales(at)pixinsight(dot)com. Add pixinsight.com to your safe senders list, or similar device in your email client application.

We are going to send you a duplicate of your license instructions email. I hope you'll receive it this time.