Author Topic: Unable to install latest release?  (Read 1498 times)

Offline Gasman

  • Newcomer
  • Posts: 28
    • View Profile
Unable to install latest release?
« on: 2014 December 06 04:14:22 »
Hi guys
I`ve just uninstalled build 1087 and tried to install the latest build but keep getting this error screen see attached !
I now can`t reinstall version 1087 what am I doing wrong please?
thanks
Steve

Offline chris.bailey

  • PixInsight Addict
  • ***
  • Posts: 235
    • View Profile
Re: Unable to install latest release?
« Reply #1 on: 2014 December 06 06:14:20 »
Steve

It looks like PI might be running in the background. You need to do an uninstall of the last version (a reboot is then no bad idea with Windows) and then install the new one.

Sometimes, PI will remain running as a process, hence the advice for a reboot.

Chris

Offline sreilly

  • PixInsight Padawan
  • ****
  • Posts: 779
    • View Profile
    • Imaging at Dogwood Ridge Observatory
Re: Unable to install latest release?
« Reply #2 on: 2014 December 06 08:08:27 »
Steve,

This may an issue I reported on before. Open Task Manager and kill any instance of PI. Then try the install again.

-Steve
Steve
www.astral-imaging.com
AP1200
OGS 12.5" RC
Tak FSQ-106ED
ST10XME/CFW8/AO8
STL-11000M/FW8/AO-L
Pyxis 3" Rotator
Baader LRGBHa Filters
PixInsight/MaxIm/ACP/Registar/Mira AP/PS CS5

Offline Gasman

  • Newcomer
  • Posts: 28
    • View Profile
Re: Unable to install latest release?
« Reply #3 on: 2014 December 07 08:32:36 »
That's got it guys thanks  :D :D

Steve

Offline Juan Conejero

  • PTeam Member
  • PixInsight Jedi Grand Master
  • ********
  • Posts: 6872
    • View Profile
    • http://pixinsight.com/
Re: Unable to install latest release?
« Reply #4 on: 2014 December 08 02:45:19 »
We have written a new FAQ section for installation/update issues. See section 3. Installation:

http://pixinsight.com/faq/

You'll probably need to refresh your browser. Specifically, see FAQ 3.4.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/