Author Topic: Pixinsight won't accept user info  (Read 1159 times)

Offline CharlesW

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Pixinsight won't accept user info
« on: 2014 January 11 13:28:50 »
I used PI this morning, shut it down, and now that I'm trying to open it back up the PI Software Activation screen is popping up and it wont accept my User Identifier or Activation code. I've uninstalled/reinstalled but I'm still locked out. Any thoughts?

Offline Carlos Milovic

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Re: Pixinsight won't accept user info
« Reply #1 on: 2014 January 11 13:46:07 »
Hi Charles
Make sure that the licence file is still there, and is located on the appropiate folder. See the FAQ for more details about that.
If it still doesn't work, and you are using windows, try executing PI as administrator, and make sure that your antivirus/farewall is not blocking its calls to read the licence and libraries.
Regards,

Carlos Milovic F.
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PixInsight Project Developer
http://www.pixinsight.com

Offline CharlesW

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Re: Pixinsight won't accept user info
« Reply #2 on: 2014 January 11 13:48:13 »
Thanks for the quick response but I just realized it was my mistake. I inadvertently moved the license file to the wrong spot.

Offline Carlos Milovic

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Re: Pixinsight won't accept user info
« Reply #3 on: 2014 January 11 13:54:18 »
:)

Keep a copy of the license file well stored.
Regards,

Carlos Milovic F.
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PixInsight Project Developer
http://www.pixinsight.com