Author Topic: Unable to download trial  (Read 1258 times)

Offline Malcolm Dent

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Unable to download trial
« on: 2013 September 17 10:35:13 »
Can anyne please help.
I have been granted my trial licence. Log in and go to the downloads page. Selected he 64 bit windows version exe file. (correct for laptop).This is where the problem begins. It takes approx 5 minutes before a save file notice comes up. Try to save and it asks where to. No problem. Click save and nothing happens. So far tried this a few dozen times. Will not let you save as an alternative name. Any ideas please already down to 41 days of the trial????

Offline andrewluck

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Re: Unable to download trial
« Reply #1 on: 2013 September 19 15:00:28 »
Hi Malcolm

Did you get this resolved yet?

Cheers
Andrew
Andrew

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Offline Carlos Milovic

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Re: Unable to download trial
« Reply #2 on: 2013 September 19 15:37:49 »
Hi Malcolm
Could it be a problem with antivirus or firewall?
Have you tried with another web browser?
Regards,

Carlos Milovic F.
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PixInsight Project Developer
http://www.pixinsight.com

Offline Malcolm Dent

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Re: Unable to download trial
« Reply #3 on: 2013 September 23 13:23:33 »
Problem sorted. Firefox was the problem.