Author Topic: COMPLAINT - PixInsight Website  (Read 5521 times)

Offline vpcirc

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Re: COMPLAINT - PixInsight Website
« Reply #15 on: 2013 August 10 14:58:23 »
Bob,

I appreciate the information you have posted and the time you spent gathering the information.

FYI, I was not using the browser to look at images. My complaint is much more basic. I read text from hundreds of websites every week and 99.999% of them render text with a contrast that I can read, despite the fonts or styles chosen by the web developer.

I just want to be able to read the tutorials on the PixInsight website and I shouldn't be forced to ANY particular browser in order to do so. In fact, no one should.

This isn't about me and my choice of browser. This is solely about a rendering problem that can be fixed for EVERYONE with a simple change to the site.

Papaf, you may find my response offensive and that fine if you wish to interpret it that way. It is certainly not meant to be offensive. It is meant to get the point across about customer service.

I know how to build websites and I understand the complexities of making a web site cross browser compatible.

I couldn't imagine telling my paying clients which browser they should use or support. It's poor customer service. I am a PixInsight customer and I expect better service than to be told that a problem that affects many is MY problem. It isn't my problem, it is PixInsight problem and they should fix it. If it takes them 10 minutes or 2 hours is irrelevant. They have everything to gain and little to lose.

If you think about it for a few minutes you may realize that all of the PixInsight users benefit by them fixing the problem also, simply by virtue of more users (IE users) being able to use their website without having to change browsers or figure out how to change their browser to allow them to read the text with proper contrast.

More visitors mean more customers which mean more revenue and more revenue means a better end product for YOU.

So while you might think I am "ignorant" for my choice of browser with which I read the tutorials, I can assure you that an ounce of good customer service is worth its weight in gold.

Dave could you do me a favor and talk to Apple? I'm really sick of so many websites that won't work on my Iphone or Ipad. Let me know what Apple says will you?

Offline pproulx

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Re: COMPLAINT - PixInsight Website
« Reply #16 on: 2013 August 13 13:40:37 »
Dave could you do me a favor and talk to Apple? I'm really sick of so many websites that won't work on my Iphone or Ipad. Let me know what Apple says will you?
;)

Offline Juan Conejero

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Re: COMPLAINT - PixInsight Website
« Reply #17 on: 2013 August 14 13:28:07 »
The entire pixinsight.com website should now be fully compatible with IE 9 and IE 10 working with default settings. Please let me know if you still see any pages that don't render webfonts correctly on IE 9/10. You may need to refresh your browser for pages you already visited.

Note that IE 8 is no longer supported. Naturally, the website continues working without problems with standards-compliant browsers such as Firefox, Chrome, Safari, Opera, Webkit-based, etc.

I apologize for the inconvenience.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/