Author Topic: PixInsight 1.5.9.561 keeps crashing  (Read 3084 times)

Offline tj

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PixInsight 1.5.9.561 keeps crashing
« on: 2009 December 30 02:02:07 »
Hello,

after a long period of absence I installed the current version of PixInsight from the scratch (on Windows XP SP3, 32bit).

Actually, I am working on a 32bit float grayscale TIFF image of the moon. But whenever I apply some (in fact: any) changes on the image the application vanishes completely. No error message, no log, nothing. It's gone.

Of course, I reset the configuration on the first start. The application starts just fine. Also the dialogs come up. But on Apply it's gone.

 :-(

Any ideas about what happens?

With best regards,
  TJ

Offline Philip de Louraille

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #1 on: 2009 December 30 07:21:45 »
I think it would be helpful to see if you get the same results by trying to play with different images.
It is impossible to tell, at this point, if the app needs to be re-installed, or if your PC does not have enough capacity (RAM, disk space) to perform the task.
Philip de Louraille

Offline tj

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #2 on: 2009 December 30 08:33:48 »
Hi,

the picture size is about 2,400 x 2,400 pixels. Regardless of the bit depth the application crashes.
When I tried to work with other images that I processed with earlier versions of PixInsight, it ends with the same result.
Un- and reinstalling PCL or PixInsight Core did not help either.
RAM is 2GB, HD space is about 200 GB.

Offline Philip de Louraille

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #3 on: 2009 December 30 09:29:25 »
Well 2 GB of RAM is a bit small for XP but it will usually work. When you state that your drive has 200GB of space, is that *free* space? Lastly, your PC should have about 3 GB of virtual space (1.5 times the amount of RAM).

Philip de Louraille

Offline tj

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #4 on: 2009 December 30 10:03:02 »
Actually, PixInsight and a single image (48 MB!) don't eat up much memory. So there is much left. And, please note, that I did not experience such crashes with the former 1.0 to 1.2 releases. And at least, the crash occurs right immediately after starting some processing action (Apply, F5 or whatever). At that very moment it can't be anything about the memory - also my memory status monitor does not show any anomalies and lots of memory is left (both physical RAM and VM).
It looks like some kind of access violation or division by zero or whatever. Unfortunately, there is no log or trace.

Is there a way to turn on a trace for later evaluation of what happens?

Thanks,
  TJ

Offline Philip de Louraille

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #5 on: 2009 December 30 10:30:09 »
I tried to find older versions of PI on the distribution site but I could not. I have a Mac and I am not suffering any crash. The current version has been out for over one month (PC, Mac, Linux) so the bug you experience is tied to your PC somehow. It is not a bug that the whole PC population is seeing (it would have been reported by now...)

I, too, wish there was a way to make PI write a log of what it is doing: this would help locate the source of your problem. There may be a hidden flag/option... when one of the programmers read your thread they may indicate how to turn it on.
Philip de Louraille

Offline tj

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Re: PixInsight 1.5.9.561 keeps crashing
« Reply #6 on: 2010 January 01 13:19:36 »
Hi,

(and, btw, a happy new year to everyone! :) )

there are good news: After restarting Windows without some additional drivers for Canon printers, Canon and Logitech cameras, Bluetooth, WLAN and other stuff I also killed some other background processes like Acronis schedduler or Avira virus scanner. And started PixInsight and processed my image successfully!

So, there is some collision with another application or tool. When I have time left I will search for this app.

  TJ