Author Topic: PI crashes - new user  (Read 139 times)

Offline dablig

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PI crashes - new user
« on: 2019 October 21 09:32:06 »
Hi All,
I am a new user of PI, and although I have started to do some nice work with it, it crashes on a regular basis :
- any process where I tick evaluate noise or generate drizzle data
- image calibration
- image integration or star alignment
- local normalization
to name a few.
the computer will run for hours and then crash.
I am running on Windows 10, Intel i7-8750 with 8Gb RAM - I have tried with the default set up and also by creating swapfiles on the SSD drive and one swapfile on the Hard drive.
would someone be able to give me any help ? would you need more details ?
many thanks !

Offline John_Gill

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Re: PI crashes - new user
« Reply #1 on: 2019 October 22 03:10:31 »
Hi,

I assume that you are running Windows 10.  Is there any kind of error message when the PC crashes.... Make a note of the time the PC crashes, then restart the PC.   In "Windows Explorer" right click on "This PC" ---> "Manage" ---> "Event Viewer" ---> "Windows Logs".  There are 4 folders that contain log files.  Perhaps digging thru these log according to the crash-time might present a clue as to why the PC fails. 

If you are running Linux then check the folder/files in /var/log

space is not black
John
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Offline dablig

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Re: PI crashes - new user
« Reply #2 on: 2019 October 22 06:52:39 »
Dear John,
thanks for your feedback ! indeed there are a few messages - but this is far beyond my knowledge ! :

- EventData

   PixInsight.exe
   1.8.7.0
   5d91f85e
   ucrtbase.dll
   10.0.17134.677
   9f346d3f
   c0000409
   000000000006e14e
   d44
   01d5877e1501c2e1
   C:\Program Files\PixInsight\bin\PixInsight.exe
   C:\WINDOWS\System32\ucrtbase.dll
   65c676f9-56ea-48be-9a30-4affc3650bb9

- EventData

   PixInsight.exe
   1.8.7.0
   308
   01d5877e40b5605d
   28
   C:\Program Files\PixInsight\bin\PixInsight.exe
   3ae5ced7-70c6-4efe-ade7-748d1a36dbd9

- EventData

   PixInsight.exe
   1.8.7.0
   5d91f85e
   Qt5Core.dll
   5.12.5.0
   5d7e07b5
   c0000409
   00000000000289f8
   33ac
   01d585e403e5f0b2
   C:\Program Files\PixInsight\bin\PixInsight.exe
   C:\Program Files\PixInsight\bin\Qt5Core.dll
   7f56dd53-9841-4448-9228-cf512810fe29

- EventData

   PixInsight.exe
   1.8.7.0
   5d91f85e
   ntdll.dll
   10.0.17134.556
   74bed8b0
   c000041d
   0000000000024989
   321c
   01d582289842515b
   C:\Program Files\PixInsight\bin\PixInsight.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   fead7d2a-7805-43a1-8b2b-41c1448ed3fa


I really don't understand why I cannot run noise evaluation or generate drizzle data - I have ran the benchmark script and all went well. may be should I turn all the background applications off during the process, such as antivirus etc... ??
best regards

Jean