Author Topic: Software Activation  (Read 132 times)

Offline Roger B

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Software Activation
« on: 2019 October 19 09:10:30 »
Can anyone help,

I've been out of imaging for about 9 months now,  (Just started again)   

I have opened PI to find out that a new version 1.8.7 was available to install.  I have installed this & it's asking for    " User Identifier & activation code "  I do not have these to hand or know what they are.      I have requested for activation codes but this asks for user name and password,  I thought I knew these as I'm logged in to this but obviously not.

How can I get these ???

Roger   

Offline pfile

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Re: Software Activation
« Reply #1 on: 2019 October 19 09:22:59 »
you should have an email from way back when you first purchased pixinsight with a different username and password for the software distribution server. these are different from the forum username/password.

the email should have come from sales@pixinsight.com.

rob

Offline Roger B

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Re: Software Activation
« Reply #2 on: 2019 October 19 09:28:51 »
Yes I found these although it was a "reset" not the original,

When these are put in I get

Authentication error. Server response: 'INVALID AUTHORIZATION CODE'

Roger

Offline Roger B

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Re: Software Activation
« Reply #3 on: 2019 October 19 09:34:27 »
It's ok   

I found how to reset it.     bit long winded but got it working now.

Roger