Author Topic: PixInsight 1.8.7 (x64) crashing  (Read 325 times)

Offline txastro

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PixInsight 1.8.7 (x64) crashing
« on: 2019 October 04 21:36:01 »
Hello,
I have been attempting to create a master bias, but PixInsight keeps crashing at some point during the process.  I come back to check, and PixInsight is no longer running.

The machine is a Dell Inspiron 17 7000 series 2-in-1 with an i7-7500U CPU and 16 GB RAM.

I copied the following from the event log:


Faulting application name: PixInsight.exe, version: 1.8.7.0, time stamp: 0x5d94c6bf
Faulting module name: ntdll.dll, version: 10.0.18362.356, time stamp: 0xf24fc044
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x3fa8
Faulting application start time: 0x01d57b20265f9c4a
Faulting application path: C:\Program Files\PixInsight\bin\PixInsight.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 813a8f42-5584-4de6-a5f9-b7137d9a8f26
Faulting package full name:
Faulting package-relative application ID:



Thanks,
Xavier

Offline txastro

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Re: PixInsight 1.8.7 (x64) crashing
« Reply #1 on: 2019 October 06 13:56:35 »
Update ...
I tried to repair the installation, but the crashes still occurred.  I confirmed that ntdll.dll did exist.  So, I then uninstalled and reinstalled PixInsight 1.8.7.  This time everything worked without a problem.  After I confirmed that, I reinstalled the updates (Oct 02?), and still no problems.

So far all is working.

Xavier

Offline Juan Conejero

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Re: PixInsight 1.8.7 (x64) crashing
« Reply #2 on: 2019 October 06 14:15:29 »
Hi Xavier,

I am glad to know it's working now. Thank you for the positive feedback, which is extremely unusual. I really appreciate it.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/