Author Topic: Customer support response on workshops.  (Read 805 times)

Offline astro19

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Customer support response on workshops.
« on: 2019 May 13 15:37:09 »
Hello Everyone,

I would like to know if this forum is dead or alive. I purchase PI several months ago, and asked a question in ref. to upcoming workshops from support of this web site. Till this date I have not received any answer back. My question is in ref. to workshops, "Is this a company where you purchase the software, and then you are on your own from PI.? I would appreciate a response to others that have PI on this forum.

Sincerely,
astro19

Offline pfile

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Re: Customer support response on workshops.
« Reply #1 on: 2019 May 13 16:52:37 »
i don't think there has ever been a workshop sponsored directly by Pleiades. i could be wrong.

vicent peris has done a workshop from time to time, but i don't think these are in any "official" capacity.

lots of "3rd parties" give workshops and they are announced right here in this subforum...

rob




Offline pproulx

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Re: Customer support response on workshops.
« Reply #2 on: 2019 May 14 05:50:31 »
Astro19 - Warren Keller and Ron Brecher have done 5 workshops in the US and Canada in the last 12 months. I know there are plans in the works for more this coming year, they are announced here so you'll need to check back often. There are plenty of free and paid resources to learn PixInsight online to get you started. It's best to have some stick time with the program to get the most out of any workshop.

Pete 

Offline astro19

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Re: Customer support response on workshops.
« Reply #3 on: 2019 May 14 17:57:51 »
Hello Pete & Rob,

I appreciate for your response on this topic. I'm seeking a 4 or 5 day workshop not really a 3 day or weekend workshop. I have seen Warren Keller announcements of workshops. Yes, Vicent Peris have done some in the past, and I missed the one in Georgia couple of years ago. I have seen some tutorials online. I'll have to continue to check on any up coming workshops, and I guess I'll have to start some where on line with other tutorials. I really appreciate your responses.

Clear Skies,
astro19

Offline Alejandro Tombolini

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Re: Customer support response on workshops.
« Reply #4 on: 2019 May 14 18:11:51 »
Hi astro19,

you may also want to check the available processing examples, videos and articles in PixInsight Resources.

Saludos, Alejandro.

Offline astro19

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Re: Customer support response on workshops.
« Reply #5 on: 2019 May 15 15:52:51 »
Hello Alejandro,

I  will have to think on this for now. I'm not very happy on the customer service so far from PI management. I work in this field and very surprise so far. I haver gotten better Feedback on this forum and I will check later on this. I appreciate your response on this information.

Clear Skies,
astro19

Offline chris.bailey

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Re: Customer support response on workshops.
« Reply #6 on: 2019 May 15 23:38:24 »
Hi Astro19

I'm sure the PI management (i.e. Juan) could spend a large amount of his time on 'customer service' whereas most of us on here would rather he use that time to further develop the application, and have a life! There are plenty of very experienced users on this forum (which is a large part of the support service) who relentlessly answer queries (Rob aka Pfile deserves a big round of applause for this) and there are now plenty of external resources; books, video tutorials and the like. In fact I would suggest that this diversity of resource is the best way to get under the skin of PI. It is in effect a toolbox with a myriad of alternatives to using them. Using only a single resource tends to lead you to developing a very rigid workflow rather than examining a dataset and taking a more suitable approach to it.

Chris

Adam Blocks site is well worth the subscription https://adamblockstudios.com

Offline Juan Conejero

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Re: Customer support response on workshops.
« Reply #7 on: 2019 May 16 03:45:46 »
Hi astro19,

I apologize if we haven't answered your email request. It may have happened that I have overlooked your email, since I have been extremely busy with this new version and a lot of new features and bug fixes, along with new important tools and side projects on which I am working. I have some help with support emails about 'routinary' installation and licensing issues, but other requests that are not related to problems with the use of PixInsight are my exclusive responsibility, which means that the probability of not receiving an answer is orders of magnitude higher. Again I apologize about this, I am going to investigate this right now.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline astro19

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Re: Customer support response on workshops.
« Reply #8 on: 2019 May 16 15:34:48 »
Hello chris.bailey,

I appreciate your feedback & information on Adam Block. I went to one of his seminars 11 years ago to lemon mountain. He workshop was great. In ref. to Customer Service(CS).  If you have a website and more a product and some ask you a question. "How long is it going to take to answer a question from one of the customers. Like I mentioned b4 CS is big in any business. Juan answered to my email on this post, so lets see what happens. I'm sure PI is a very good product & waiting to hear more goodies from Juan. I will check on Adam Blocks website & appreciate your feedback.

Clear Skies,

astro19

Offline astro19

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Re: Customer support response on workshops.
« Reply #9 on: 2019 May 16 15:38:58 »
Hello Juan,

Great to hear from you. I have not started with your software yet. I would like to know some information on my questions if possible.                                                                                                            I you can send me a PM to the email I've sent you or on this on your website or on this forum as usual.


Clear Skies,
astro19