Author Topic: Ugh update woes...  (Read 255 times)

Offline UlteriorModem

  • Newcomer
  • Posts: 46
    • View Profile
Ugh update woes...
« on: 2019 April 30 15:06:42 »
PI has been bugging me for months about an available update. Last night I decided to go ahead with it.

I was surprised to learn that it suggested completely un-installing the previous version, then download and install the new version.

Well that went fine, except when I went to open PI it came up with a request for user ID and activation code.

Now I 'thought' I had them stored on my phone and tried the info from that but no match.

So I re-installed an earlier licensed version and that went fine, no issues. I found the user ID number and carefully jotted that down and repeated the un-install and install of the new version. Alas either the user ID or the activation codes are incorrect so no joy there!

So I tried requesting a new key online and cant find a match for that log in either.

What to do now?

Offline bulrichl

  • PixInsight Old Hand
  • ****
  • Posts: 423
    • View Profile

Offline UlteriorModem

  • Newcomer
  • Posts: 46
    • View Profile
Re: Ugh update woes...
« Reply #2 on: 2019 May 02 16:30:49 »
Thanks Issue resolved.