Author Topic: Pixinsight not starting...  (Read 124 times)

Offline cmarcus

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Pixinsight not starting...
« on: 2019 April 11 14:20:38 »
Yesterday I upgraded to the latest version of Pixinsight, that required the reinstallation and reactivation - and the program worked. However, today it is not starting up at all. Any idea what to do?

Offline aworonow

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Re: Pixinsight not starting...
« Reply #1 on: 2019 April 11 15:18:20 »
Sometimes happens to me if there is a instance running in the task manager that closed improperly, I guess.
Try...
Right click task bar and open task manager
Look for PI, if there, terminate it.
Try to star PI again.

Here's hoping! Alex

Offline Geoff

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Re: Pixinsight not starting...
« Reply #2 on: 2019 April 11 17:06:45 »
You might also try starting a second instance of PixInsight
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Online Juan Conejero

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Re: Pixinsight not starting...
« Reply #3 on: 2019 April 11 22:29:39 »
Quote
Sometimes happens to me if there is a instance running in the task manager that closed improperly

There was a bug in version 1.8.5 that left a running subprocess sometimes, which has been completely fixed in 1.8.6. If this happens with version 1.8.6 of PixInsight, then something strange is happening. I would check the machine thoroughly with a good (enterprise level) malware detection software. Some bloatware, including vendor-provided utility applications, and especially disk and file management applications, can also attach to running processes and cause these problems. All of this is Windows in its purest state, naturally.
« Last Edit: 2019 April 11 23:12:11 by Juan Conejero »
Juan Conejero
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http://pixinsight.com/

Online Juan Conejero

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Re: Pixinsight not starting...
« Reply #4 on: 2019 April 11 22:36:37 »
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Yesterday ... the program worked. However, today it is not starting up at all.

I assume you are running Windows. Assuming also that you have restarted your machine in-between, this is not normal behavior. Applications don't cease to work suddenly without something external intervening to generate a new problem. Check your machine for changes, including Windows updates, which can be buggy, and other applications tampering with application files.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline cmarcus

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Re: Pixinsight not starting...
« Reply #5 on: 2019 April 12 02:03:13 »
thanks for the feedback everyone. Yes I am running windows, Juan. It is 1.8.6 - i.e. all the updates waiting after I did the big re-install were installed. Yes, I did do a restart between (we are talking about installing it in the evening, having a little play with it, turning the machine off and it's not working when I switch on the next day) I think that windows did do an update between the instances (FWIW, this one: https://support.microsoft.com/en-us/help/4493464/windows-10-update-kb4493464).
Would it help if I did a reinstall? if so would I need to do all the license reactivation business again?
C