Author Topic: Photometric Color Calibration Hangs  (Read 126 times)

Offline SteveTeel

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Photometric Color Calibration Hangs
« on: 2019 February 24 16:34:55 »
In release 1.8.6 the Photometric Color Calibration process consistently hangs at the end of what appears to be a successful execution. The main window goes blank, the superimposed process dialog goes solid white, the wait mouse pointer continues to turn, and nothing else happens. I have let it sit for hours without any change. In some situations I have glimpsed an error message box from the graphics engine just prior to the windows being cleared. There has never been enough time to comprehend the message.

I am running Windows 8.1 on an HP Pavilion laptop with an AMD A6-5200 w/ Radon HD Graphics (4-way) processor. A similar error would consistently occur with release 1.8.5 but at the beginning of the process as it attempted to display the process dialog.

Offline Juan Conejero

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Re: Photometric Color Calibration Hangs
« Reply #1 on: 2019 February 25 01:35:11 »
This cannot be reproduced on any supported platform under normal working conditions, and has not been reported before, neither for version 1.8.5 nor for 1.8.6. This is a machine-specific issue.

Make sure you have the latest version of your graphics driver installed. If updating drivers does not help, I recommend you try after a clean operating system reinstall, preferably a clean Windows 10 installation without any vendor provided utilities, or try on a different machine.
Juan Conejero
PixInsight Development Team