Author Topic: Unable to Install PixInSight  (Read 305 times)

Offline dgroover

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Unable to Install PixInSight
« on: 2018 September 22 11:18:34 »
I have searched the forum and I didn't see anything like this, so if I missed it...My apologies.

I had this program installed on my system and everything was working fine.  I had it on my 1 TB drive in a directory called:  D:/Astrophotography/PixInSight.  Well, the drive started to rapidly die and I had to have it replaced.  The computer shop was able (or so they thought) to successfully transfer all the files over to the new 1 TB drive.  When I tried to start up the program from the start menu, it immediately asking for the CD disc to be put into the drive.  I opened and looked in the directory and did not see any executable files that would start the program.  I verified the license file was in the root directory and then downloaded the program in the hope that it would repair / replace the missing files.  When I tried to start up the program, it acts like it wants to start the install, but then gives me the message:  "'Astrophotography' is not a valid short file name" and then aborts the installer.  I also tried to install as the Administrator and in the compatibility mode, with no success.

I then removed all the files from the D:/Astrophotography/PixInSight directory and did a complete shutdown and restart of my machine.  This did not help and I still am unable to install the program.  I again tried to install as the Administrator and in the compatibility mode, with no success.

I am running Windows 7.0 sp 1 X64 with 12Gb of RAM.  I have a 500Gb primary drive a 1 Tb internal drive
and a 4 Tb external drive.

I would appreciate any assistance the group can provide!

Offline dgroover

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Re: Unable to Install PixInSight
« Reply #1 on: 2018 September 23 13:39:28 »
Okay, I finally went to the start menu and right clicked on the PixInSight icon and found where the application program was located and the program started and appears to be working ok.  I created a shortcut on the desktop and it is working, so I think everything is alright now.