Author Topic: Get INVALID AUTHORIZATION CODE when activating newly bought Pixinsight  (Read 296 times)

Offline johannn

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Hello!

I recently bought Pixinsight (last night),
I get an Authentication error. The server says: 'INVALID AUTHORIZATION CODE' when I try to activate pixinsight with the User Identifier and Code I received in my Email. I have a Paypal receipt. I have emailed Pixinsight Support about this but have not yet got a response.

Could anyone here help me?

Thank you!

Offline biosif

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Hi.
If you have instaled PixInsight before to by it, you must to unystall trial key. C/User, and in folder how is you Pc named, you will find trial key.
Delete this key, install again and insert your key.

Have an good day.
Megrez 90, CGEM, FLI ML 8300

Offline johannn

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Hello!

Yes, I did those steps,
But, still get the same error message.

Offline johannn

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Got a response from Support.
Had to request a reactivation.
They apparently have these problems sometimes.
Works now!