Pixinsight 1.8.8.6 Crashing

GordonH

Active member
Nov 8, 2011
30
0
I'm getting two errors in the new release:
1) If I try and exit using the "X" in the upper right corner, Pixinsight doesn't completely exit. I need to use Task Manager to end the process. This doesn't seem to happen if I "Quit" from the file menu.
2) I'm getting frequent crashes. The most recent while using the EZ Live Stack. See the attached screen grab.PixInsight_ErrorMessage.GIF
 

GordonH

Active member
Nov 8, 2011
30
0
I updated an old pc and everything ran OK. I re-installed PI on the pc where I had problems and they now seem resolved. A file must have been corrupted. Good for now.
 

Juan Conejero

PTeam Member
Sep 2, 2004
7,602
103
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Valencia, Spain
pixinsight.com
Hi Gordon,

1) If I try and exit using the "X" in the upper right corner, Pixinsight doesn't completely exit. I need to use Task Manager to end the process. This doesn't seem to happen if I "Quit" from the file menu.
This cannot be reproduced on any of our working and testing Windows 10 machines. This has not been reported before for current versions of PixInsight. I would recommend checking your computer for malware, as well as conflicting third-party utilities, such as antivirus applications, file management utilities, and similar bloatware.

2) I'm getting frequent crashes. The most recent while using the EZ Live Stack. See the attached screen grab.
This cannot be reproduced either with version 1.8.8-6 of PixInsight on any of our working and testing machines with up-to-date Windows 10 version 2004 (August 2020). The problem you are showing is not new. It was reproducible with version 1.8.8-5 on Windows 10 version 1909 (May 2020).

These crashes are not being caused by our code. They are happening in Qt (QWidget), and there is nothing more we can do to prevent or fix them. These issues are being caused by buggy Windows updates, graphics driver bugs, or combinations of both. My recommendation, if you haven't already done so, is that you upgrade your computer to the latest Windows 10 version by installing all updates available. If that doesn't apply or doesn't help, another possibility is a clean reinstall of Windows. Other than that, I'm afraid I cannot help you.
 

drknoppi

Active member
May 29, 2012
25
0
Hello and good morning,
after installation of PI 1.8.6 on my mac High Sierra 10.13.6 Macbook pro mid 2010, PI start and immedately crashed .
Why ?
Best regards
Rainer
 

pfile

PTeam Member
Nov 23, 2009
5,695
116
Hello and good morning,
after installation of PI 1.8.6 on my mac High Sierra 10.13.6 Macbook pro mid 2010, PI start and immedately crashed .
Why ?
Best regards
Rainer
probably the starnet module. you can remove it from /Applications/PixInsight/bin/ - it is called StarNet-pxm.dylib

however, the RAW file handler appears to be incompatible with 10.13, so unless you upgrade to 10.14 at least, you won't be able to open DSLR files in PI.

rob
 

drknoppi

Active member
May 29, 2012
25
0
Hello Rob , thank you for the reply, i cannot upgrade to 10.14 Macbook pro mid 2010 !
May be i will downgrade to PI 1.8.5 ? , i will try to remove starnetmodule .
Best regards Rainer . No good version for users as i am ; (((
 

pfile

PTeam Member
Nov 23, 2009
5,695
116
that is too bad... but yes, you can remove the starnet module and PI -6 should start OK.
 

abaxworld

New member
Oct 12, 2017
3
1
Hi. I have the same issue with macOS Catalina 10.15.6, so it seems it's not only a High Sierra problem. Have removed the file StarNet-pm.dylib and now it works again, but I don't know if it's a necessary file to operate. Hope a fix is coming soon. Thank you
 

pfile

PTeam Member
Nov 23, 2009
5,695
116
hmm... the starnet module should be fully compatible with 10.15.6. anyway if you remove it then you just won't be able to run starnet, which is a neural-net based star removal program. otherwise PI should work OK (but parts of darkarchon's EZ processing suite won't work)
 

abaxworld

New member
Oct 12, 2017
3
1
I have reinstalled from scratch the system and it crashes just the same. It have been working until the previous version perfectly, so may some modifications have been made to this module. I include the whole crash report to help to clarify the situation if possible. Until that I would have to remove the StarNet module [ I have seen that the file StarNet-pxm.dylib was created/modified on August 24th, so may be the improvement made to this module is the reason it force PixInsight to crash in some systems ]
 

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pfile

PTeam Member
Nov 23, 2009
5,695
116
Model: MacPro5,1, BootROM 144.0.0.0.0, 8 processors, Quad-Core Intel Xeon, 2,66 GHz, 16 GB, SMC 1.39f5

the CPU in this machine lacks the vector instructions that tensorflow needs to run. the tensorflow library being distributed with PI seems to need AVX2 and FMA instructions which the Core Xeon doesn't have.

if the prior tensorflow library you had worked on your machine, then one possibility is to delete the tensorflow dylibs from the pixinsight application folder and then copy the old tensorflow dylibs to /usr/lib. however it's not clear that PI will look in /usr/lib to find the tensorflow libraries. anyway it is worth a try.

rob
 

abaxworld

New member
Oct 12, 2017
3
1
Model: MacPro5,1, BootROM 144.0.0.0.0, 8 processors, Quad-Core Intel Xeon, 2,66 GHz, 16 GB, SMC 1.39f5

the CPU in this machine lacks the vector instructions that tensorflow needs to run. the tensorflow library being distributed with PI seems to need AVX2 and FMA instructions which the Core Xeon doesn't have.

if the prior tensorflow library you had worked on your machine, then one possibility is to delete the tensorflow dylibs from the pixinsight application folder and then copy the old tensorflow dylibs to /usr/lib. however it's not clear that PI will look in /usr/lib to find the tensorflow libraries. anyway it is worth a try.

rob
After erasing the StarNet module and running the latest updates for PixInsight 1.8.8.6 ( including a StarNet version signed on August 22nd ) it's working fine again. I will check what you are proposing in case the crashes return. Yes, it's an old computer but runs even faster than many current ones because I have done some improvements over the years, except the Xeons
 
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tbaumann

New member
Sep 10, 2020
1
0
Same here, Mac Pro 5,1, PixInsight 1.8.8.6 fresh install crashed on start, removed StarNet-pxm.dylib, ran PixInsight and applied updates, put back StarNet-pxm.dylib, everything is ok again. Part of the update was "StarNet Neural Network Weights Databases - 2020/08/22 Release" which might have fixed it.
 

JayS_CT

Member
Mar 4, 2018
24
0
Same here also. Mac Pro 5,1 Mojave and PI 1.8.8.6 would not start cleanly until the move of StarNet file. Did updates, put it back and seem to be running. The Mac Pro is a 12 Core 3.33 with the latest Video Card...
 

JayS_CT

Member
Mar 4, 2018
24
0
The StarNet module is compatible with macOS 10.15, as is the entire PixInsight platform. The reported issue must have a different machine-specific cause. It cannot be reproduced, hence it cannot be fixed.
Juan.. Has to be something for this many people to be hitting the same thing and have the same workaround get it running again?
 

Juan Conejero

PTeam Member
Sep 2, 2004
7,602
103
56
Valencia, Spain
pixinsight.com
As noted above, this cannot be reproduced. I wouldn't say this problem is being reported by many users, since no other users have reported it outside this forum thread.

PixInsight 1.8.8-6 for macOS runs out-of-the-box on compatible machines and macOS 10.14 and 10.15. PixInsight 1.8.8-6 is not compatible with macOS 10.13 and older versions. On old machines using processors without AVX2 and FMA instruction support, the /Applications/PixInsight/bin/StarNet-pxm.dylib file must be removed. Besides that, none of the issues that you are describing can be reproduced.