Is anyone there - no response from Pleiades

Generator

Member
Sep 26, 2018
6
0
I am just wondering if anyone is still monitoring the main Pleiades web site. I have been trying to instal a copy of PixInsight on a new laptop and can't get it working. I have copied over the license files and it still doesn't work. I requested new activation codes. They never came. I did this three more times. No success. I sent a support request message via the web form, no response. I did another message. No response. Today I tried again, no license activation files received, so I have sent another message. I am beginning to wonder if I don't really exist and all of this is in my imagination. Can someone please confirm that I am real.
 

John_Gill

Well-known member
May 6, 2016
419
3
62
Durban, South Africa
Hi,

You are not alone out there.... What operating system are you running, Windows 10, Linux, MAC. Did you get an error message while installing?

spaceisnotblack
John
 

Generator

Member
Sep 26, 2018
6
0
Hi John, I was going to run the installation again to get a precise wording, but I can no longer log in to the software distribution system. The error here is “incorrect user credentials”, yet I use auto password fill etc...
I am using Win10 and my recollection is that when the dialog asking for User Identifier and Activation Code responds with “incorrect activation code” error message.
 

Generator

Member
Sep 26, 2018
6
0
I see my account has been fixed and I have reset my password and downloaded the software again. My old activation code fails with an incorrect activation code message. I requested new codes, received an email confirming the license reactivation request and I responded to it over an hour ago. However, I have not received any codes yet.
 

John_Gill

Well-known member
May 6, 2016
419
3
62
Durban, South Africa
Before installing the latest version, make sure the old/failed version has been removed. I would send another email about your activation code. Perhaps also post your request on the "General Forum" as the "Off Topic" forum does not get looked at too often.