Crash on Qt5WebEngineCore.dll

P

Peebee79

Member
Détecteur d'erreurs 1994182011074761645, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : PixInsight.exe
P2 : 1.8.8.8
P3 : 60b522a2
P4 : Qt5WebEngineCore.dll
P5 : 5.15.4.0
P6 : 609eea4d
P7 : 80000003
P8 : 0000000001d43ad9
P9 :
P10 :

Since version 1.8.8-8 I encounter regular crashes on the Qt5WebEngineCore.dll
Processor AMD Ryzen 9 3900X 12-Core
RAM 32GO
Windows 10 21H1

I am not able to say if it is consecutive to the upgrade of windows to 21H1 or the upgrade of Pixinsight to 1.8.8-8, but this error is regular
 
This cannot be reproduced. We have updated all of our Windows 10 machines to version 21H1 (build 19043) and have seen no problems at all with current PixInsight versions.

Issues with QtWebEngine on Windows are typically caused by outdated or buggy graphics drivers. Sorry but this has to be regarded as a machine-specific issue unless a repeatable pattern can be provided.
 
Juan Conejero said:
This cannot be reproduced. We have updated all of our Windows 10 machines to version 21H1 (build 19043) and have seen no problems at all with current PixInsight versions.

Issues with QtWebEngine on Windows are typically caused by outdated or buggy graphics drivers. Sorry but this has to be regarded as a machine-specific issue unless a repeatable pattern can be provided.
Click to expand...
I have signaled already that this is totally repeatable. It happens every time, on all my machines.

On my laptop and on my desktop and on the pc of a friend of mine I do have exactly the same error. All my drivers are perfectly ok.
I have signaled this already before, but as the consistent application crash happens when exiting PixInsight it does no real harm, so I did not insist.
But I do confirm it is repeatable, and it happens on a lot of Windows computers, if one REALLY checks the Event Log on the windows 10 computer. There is always 1 Error and two additional messages. Always, perfectly repeatable.

It happens every time I close PixInsight, and even in two forms . This is how to provoke the error (so please do not answer that is it is not reproducable). And yes, in previous versions the Application Crash was also happening already.

First Case : If one opens pixinsight, and does nothing, and closes is directly this is what appears in the eventlog :

ERROR:
Naam van toepassing met fout: PixInsight.exe, versie: 1.8.8.8, tijdstempel: 0x60b522a2
Naam van module met fout: KERNELBASE.dll, versie: 10.0.19041.1023, tijdstempel: 0x924f9cdb
Uitzonderingscode: 0xc0000602
Foutmarge: 0x000000000010b39c
Id van proces met fout: 0x5afc
Starttijd van toepassing met fout: 0x01d769ded5ad45d4
Pad naar toepassing met fout: C:\Program Files\PixInsight\bin\PixInsight.exe
Pad naar module met fout: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-id: 846bb9e3-a0fe-433d-87ce-21afe0beb088
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

Message 1 :
Foutbucket , type 0
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0

Handtekening van probleem:
P1: PixInsight.exe
P2: 1.8.8.8
P3: 60b522a2
P4: KERNELBASE.dll
P5: 10.0.19041.1023
P6: 924f9cdb
P7: c0000602
P8: 000000000010b39c
P9:
P10:

Toegevoegde bestanden:

Deze bestanden zijn mogelijk hier beschikbaar:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PixInsight.exe_57dcd479933b56c282391f4a91d043cf61a_80ffe119_ca329377-51b7-4907-8534-098770428bb7

Analysesymbool:
Opnieuw zoeken naar oplossing: 0
Rapport-id: 846bb9e3-a0fe-433d-87ce-21afe0beb088
Rapportstatus: 131076
Opgedeelde bucket:
GUID van CAB-bestand: 0


Message 2 :
Foutbucket 2053446830360885830, type 4
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0

Handtekening van probleem:
P1: PixInsight.exe
P2: 1.8.8.8
P3: 60b522a2
P4: KERNELBASE.dll
P5: 10.0.19041.1023
P6: 924f9cdb
P7: c0000602
P8: 000000000010b39c
P9:
P10:

Toegevoegde bestanden:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D10.tmp.WERInternalMetadata.xml

Deze bestanden zijn mogelijk hier beschikbaar:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PixInsight.exe_57dcd479933b56c282391f4a91d043cf61a_80ffe119_ca329377-51b7-4907-8534-098770428bb7

Analysesymbool:
Opnieuw zoeken naar oplossing: 0
Rapport-id: 846bb9e3-a0fe-433d-87ce-21afe0beb088
Rapportstatus: 268566528
Opgedeelde bucket: d15b23419278a48f3c7f4f0338cffa46
GUID van CAB-bestand: 0

Second case : one opens pixinsight, does something (opening some files) and close, the messages are slightly different :
ERROR :
Naam van toepassing met fout: PixInsight.exe, versie: 1.8.8.8, tijdstempel: 0x60b522a2
Naam van module met fout: Qt5WebEngineCore.dll, versie: 5.15.4.0, tijdstempel: 0x609eea4d
Uitzonderingscode: 0x80000003
Foutmarge: 0x0000000001d43ad9
Id van proces met fout: 0x3648
Starttijd van toepassing met fout: 0x01d769df10ccb075
Pad naar toepassing met fout: C:\Program Files\PixInsight\bin\PixInsight.exe
Pad naar module met fout: C:\Program Files\PixInsight\bin\Qt5WebEngineCore.dll
Rapport-id: c0415bfd-8187-4a82-b53f-abe64219216a
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

Message 1 :

Foutbucket , type 0
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0

Handtekening van probleem:
P1: PixInsight.exe
P2: 1.8.8.8
P3: 60b522a2
P4: Qt5WebEngineCore.dll
P5: 5.15.4.0
P6: 609eea4d
P7: 80000003
P8: 0000000001d43ad9
P9:
P10:

Toegevoegde bestanden:

Deze bestanden zijn mogelijk hier beschikbaar:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PixInsight.exe_651f4c3ae0e111b35dc95cd7721dca9366f819a_80ffe119_f3d8a2d2-bb90-400a-8b56-3624fd3403d9

Analysesymbool:
Opnieuw zoeken naar oplossing: 0
Rapport-id: c0415bfd-8187-4a82-b53f-abe64219216a
Rapportstatus: 131076
Opgedeelde bucket:
GUID van CAB-bestand: 0

Message 2 :

Foutbucket 1994182011074761645, type 4
Naam van gebeurtenis: APPCRASH
Antwoord: Niet beschikbaar
Id van CAB-bestand: 0

Handtekening van probleem:
P1: PixInsight.exe
P2: 1.8.8.8
P3: 60b522a2
P4: Qt5WebEngineCore.dll
P5: 5.15.4.0
P6: 609eea4d
P7: 80000003
P8: 0000000001d43ad9
P9:
P10:

Toegevoegde bestanden:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER229B.tmp.WERInternalMetadata.xml

Deze bestanden zijn mogelijk hier beschikbaar:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PixInsight.exe_651f4c3ae0e111b35dc95cd7721dca9366f819a_80ffe119_f3d8a2d2-bb90-400a-8b56-3624fd3403d9

Analysesymbool:
Opnieuw zoeken naar oplossing: 0
Rapport-id: c0415bfd-8187-4a82-b53f-abe64219216a
Rapportstatus: 268566528
Opgedeelde bucket: 8fedeb9218ee8845dbacc1f93395d3ad
GUID van CAB-bestand: 0
 
Bug confirmed. We are now able to reproduce both crashes (in kernelbase.dll and Qt5WebEngineCore.dll) on one of our Windows 10 machines by opening PixInsight and closing it immediately. Note that kernelbase.dll is a system component, not part of PixInsight.

What graphics adapters do these computers use? We can only reproduce the problem on a machine with an NVIDIA card, but not on others with AMD cards. Do the crashes also happen after a reasonable time using PixInsight, say 5 minutes for example?

We think this problem has started to happen after recent Windows updates, but are investigating it.
 
My eventlog stops at 20 februari, and there the error message was present already.

My desktop has a NVIDIA card, my laptop too. RTX 2070.

If you need more info, feel free to contact me.
 
One gets the error messages also after working a long time on PixInsight. When exiting the program, there as an Application Crash registered in the evenlog.
 
I just checked my Windows 10 x64 event logs and found these events all the way back to 2 Nov 2020 when I was still on PI 1.8.8.6, and they continue through 1.8.8.7 until today. I also have an Nvidia card (1050Ti, driver version 456.71). I was not aware of any of these errors, they were not manifesting while PI was running - until very recently when I had one instance of a Qt5WebEngineCore.dll error while running PCC. This was not reproducible after restarting PI.
 
Nom de l’application défaillante PixInsight.exe, version : 1.8.8.8, horodatage : 0x60b522a2
Nom du module défaillant : Qt5WebEngineCore.dll, version : 5.15.4.0, horodatage : 0x609eea4d
Code d’exception : 0x80000003
Décalage d’erreur : 0x0000000001d43ad9
ID du processus défaillant : 0x295c
Heure de début de l’application défaillante : 0x01d76cc7f27fdbb7
Chemin d’accès de l’application défaillante : C:\Program Files\PixInsight\bin\PixInsight.exe
Chemin d’accès du module défaillant: C:\Program Files\PixInsight\bin\Qt5WebEngineCore.dll
ID de rapport : 4fe2c654-512c-4cb2-a334-2dee6e42d40a
Nom complet du package défaillant :
ID de l’application relative au package défaillant :


My desktop has a NVIDIA card, my laptop too. RTX 2070 Drivers 471.11
Windows build 21H1 19043.1055
 
I reported what seems to be the same problem (or one very closely related to it) on https://pixinsight.com/forum/index.php?threads/crash-on-exit-in-kernelbase-dll-on-windows-10.16860 where you have the full software versions. I have two computers where I see the crash, but only one has an NVIDIA card:
  • a desktop PC with NVIDIA GTX 1080 and, on the motherboard, an Intel UHD Graphics 630 which is not used
  • a laptop with Intel HD Graphics 620
I mostly get crashes related to KERNELBASE.dll but once in a while, also the one in Qt5WebEngineCore.dll.

Hope this helps.
 
This bug is now fixed. No more crash reports on exit on Windows 10. The fix will be part of the incoming 1.8.8-9 version of PixInsight. Thank you for your patience and support.
 
Just to add more information to the community with different system configuration, same error here :

Windows 7 Ultimate, 64bit, SP1
PixInsight Core 1.8.8-8 Ripley (x64) (2021-05-31)
Qt5WebEngineCore.dll 5.15.4.0 31/05/2021 21:36
NVIDIA GeForce GT220, Driver 341.44

Problem signature:
Problem Event Name: APPCRASH
Application Name: PixInsight.exe
Application Version: 1.8.8.8
Application Timestamp: 60b522a2
Fault Module Name: Qt5WebEngineCore.dll
Fault Module Version: 5.15.4.0
Fault Module Timestamp: 609eea4d
Exception Code: 80000003
Exception Offset: 0000000001d43ad9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3082
Additional Information 1: b28e
Additional Information 2: b28ef5cdd5d7e1bd70ef558f2e244865
Additional Information 3: 2e64
Additional Information 4: 2e6422225e752f99a056661fef3d1d52
 
moladso said:
Just to add more information to the community with different system configuration, same error here :

Windows 7 Ultimate, 64bit, SP1
PixInsight Core 1.8.8-8 Ripley (x64) (2021-05-31)
Qt5WebEngineCore.dll 5.15.4.0 31/05/2021 21:36
NVIDIA GeForce GT220, Driver 341.44

Problem signature:
Problem Event Name: APPCRASH
Application Name: PixInsight.exe
Application Version: 1.8.8.8
Application Timestamp: 60b522a2
Fault Module Name: Qt5WebEngineCore.dll
Fault Module Version: 5.15.4.0
Fault Module Timestamp: 609eea4d
Exception Code: 80000003
Exception Offset: 0000000001d43ad9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3082
Additional Information 1: b28e
Additional Information 2: b28ef5cdd5d7e1bd70ef558f2e244865
Additional Information 3: 2e64
Additional Information 4: 2e6422225e752f99a056661fef3d1d52
Click to expand...

Problem have been solved after upgrading to 1.8.8-9 version of PixInsight.
Thanks Juan for your continuous support.
 
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