access error

I Reset my computer and lost my Pixinsight App.
After downloading Pixinsight and launching I'm getting an error: Access Denied.
When I request a code, it asks for my credentials but won't recognize them.
I submitted a request for a password reset but when I click the link I get an "invalid" response.
I'v been wrestling with this for 2 days now.
Any recommendations?
Jim
pixinsight error.jpg
 
I Reset my computer and lost my Pixinsight App.
After downloading Pixinsight and launching I'm getting an error: Access Denied.
When I request a code, it asks for my credentials but won't recognize them.
I submitted a request for a password reset but when I click the link I get an "invalid" response.
I'v been wrestling with this for 2 days now.
Any recommendations?
Jim
View attachment 18154
Just to be clear, you're using your main account credentials and not your forum credentials? They're different.
 
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