Author Topic: New Trial Version  (Read 2420 times)

Offline Starmangmh

  • Newcomer
  • Posts: 11
    • View Profile
    • http://StarryEstateObservatory.com
New Trial Version
« on: 2007 December 14 19:55:11 »
Hi,

I just downloaded the new core application, filled out the form for activation, received the e-mail with user i.d. and activation code, copied and pasted them into the activation window and got an "invalid user i.d." error.  Did I do something wrong or is there a problem with activation?

Gary Hatfield

Offline Juan Conejero

  • PTeam Member
  • PixInsight Jedi Grand Master
  • ********
  • Posts: 6619
    • View Profile
    • http://pixinsight.com/
New Trial Version
« Reply #1 on: 2007 December 15 11:56:04 »
This problem has already been solved. It was due to a strange error in our MySQL users database, which I hope won't happen again.

If anybody has some problem with the activation procedure, please let me know.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline sagi55

  • Newcomer
  • Posts: 1
    • View Profile
Re: New Trial Version
« Reply #2 on: 2008 March 15 16:31:15 »
Quote from: "Starmangmh"
Hi,

I just downloaded the new core application, filled out the form for activation, received the e-mail with user i.d. and activation code, copied and pasted them into the activation window and got an "invalid user i.d." error.  Did I do something wrong or is there a problem with activation?

Gary Hatfield

Hi i have the same problem.
Many thanks in advance
Antonio Bonanno

Offline Juan Conejero

  • PTeam Member
  • PixInsight Jedi Grand Master
  • ********
  • Posts: 6619
    • View Profile
    • http://pixinsight.com/
New Trial Version
« Reply #3 on: 2008 March 15 16:44:22 »
Hi Antonio,

I've verified your license in our databases and there's no problem with it.

Are you sure you are entering the user id and activation code exactly as they are in the instructions email?

Open the email, double click on the user id, copy it (Ctrl+C) and paste it (Ctrl+V) in the corresponding field of the activation window. Ensure that no white spaces are copied at both ends of the id. Do the same with the activation code for your platform. It must work.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/