Author Topic: software not running  (Read 579 times)

Offline culloasaavedra

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software not running
« on: 2017 December 18 14:22:50 »
Dears all

I'm Claudio Ulloa. I bought some time ago PixInsight but I have problems running the software. Messages appear (Attachment)

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   PixInsight.exe
  Application Version:   1.8.5.1353
  Application Timestamp:   598b2136
  Fault Module Name:   Qt5Core.dll
  Fault Module Version:   5.9.0.0
  Fault Module Timestamp:   592fd892
  Exception Code:   c0000005
  Exception Offset:   0000000000025a30
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   13322
  Additional Information 1:   26cd
  Additional Information 2:   26cd37ea3e83c32d2feafa0774352041[/pre]
  Additional Information 3:   c0b1
  Additional Information 4:   c0b1235b64d57a8d67ea8454b8209c95[/i][/pre]
[/pre]
[/pre][/color]
My Pc features (Attachment)

I appreciate your help

Greetings from Chile

Claudio

Offline John_Gill

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Re: software not running
« Reply #1 on: 2018 January 04 00:01:13 »
Hi,

Try this:  Uninstall PixInsight completely.  Make sure all the PixInsight files and folders have been removed.  Then reboot the PC.

There are a number of applications that will test the memory (RAM) of the PC.  Search Google for PC diagnostics program and test the memory. 

Now download the latest version of PixInsight and install as normal.  Reboot the PC and post back the results.

Look up
John   
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