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Messages - Jean-Paul59

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1
Announcements / Re: PixInsight 1.8.6 Ripley Released
« on: 2018 December 17 05:49:10 »
Great! hope you like 1.8.6!  ;)


I try quickly !


Usualy, I made a save of my pixinsight-license file, I found this file in my user directory. In the new version, the date of this file is always 2015/02/11, the date of my first installation, is this file the new license, or where can I found the new one ?

Thanks,
JP

2
Announcements / Re: PixInsight 1.8.6 Ripley Released
« on: 2018 December 17 05:38:23 »
Jean-Paul,

Which email service provider do you use, if that's not asking too much (you can write us the answer by email if you want).

The most probable cause for this problem is that your email provider is blocking the second email because it has activation codes, which can be interpreted as 'strange things' by an obsessively configured email service. In such case, we can associate your license with a different email address on our server. Free Gmail and Yahoo email accounts work without problems.

Thank you Juan, it's exactly the problem, 'Free.fr' (the name of my french provider) stop the second message, not the first. but I can read it online, and now all work fine.

JP


3
Announcements / Re: PixInsight 1.8.6 Ripley Released
« on: 2018 December 17 05:25:38 »
Have you checked your Spam/Junk folder ?

Yes, I take a look into 'indésirables' (French version Firefox)…. no answer, only real spam !

I will return in 1.8.5 if I can't install the new version, very bad.



I found what is wrong !

the answer was in the 'spam' directory of my provider I can see only online, not in Firefox spam directory on my PC !

Thank you,

JP

4
Announcements / Re: PixInsight 1.8.6 Ripley Released
« on: 2018 December 17 04:42:25 »
I never receive Activation Codes, I try 5 times.

Perhaps, I do a mistake ?


1) I click on the button,

2) I receive mail : "PixInsight: License Reactivation Request"

3) I click on the link :
"License reactivation link:
https://pixinsight.com/dist/license_reactivation.php?request=xxxxxxxxxxxxxxxxxxxxxxxxxxx"


4) I have a new screen :
"Software Distribution
License Reactivated
Our system has sent you an email with your new activation codes and some instructions to use them."

I Don't receive this mail with codes, where is the error ? I receive the first mail 'reactivation request', but not the second with codes. What I do wrong ?

Regards.

JP

5
Announcements / Re: PixInsight 1.8.6 Ripley Released
« on: 2018 December 17 03:04:05 »
I'm unable to install it. I double click the PI-windows-x64-01.08.06.1447-20181215-c.exe file. In 1-2 seconds, a pop-up window appears and disappears in the blink of an eye. It is impossible to read the message.... Well, I filmed this process and when I checked it frame by frame I was able to grab the pop-up window. It reads " Preparing..." but then nothing happens!


FYI, I have uninstalled the 1.8.5 version and this is a Win 7 machine which never had any problems with the installation of the previous versions.


I have had the same difficulty, downloaded file was not at the good length (too short), you must re-download the file. the good size is 285 495 ko. I install the new file, but now, I never receive the activation code, I wait for more an hour.

JP

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