Lost licence email

[swag72]

I haven't updated from the Original Ripley release    so decided to do it today. Now I can't find the email with my licence details (I think Outlook has taken to deleting them after a certain age) - What is the best way to try to obtain my licence details? I'm assuming that this is possible?

[pfile]

the .pixinsight-license file should still be around somewhere on your disk, i think?

i don't think the email actually helps as if i remember correctly once you've activated a license the info in the email can not be used again...

rob

[Alejandro Tombolini]

As Rob says your license should be somewhere in your machine and you don't need it.
 
On Linux and FreeBSD:
/home/<user-name> or /usr/home/<user-name>

On OS X:
/Users/<user-name>

On Windows Vista, Windows 7 and Windows 8:
C:\Users\<user-name>

Maybe what you are missing from the original email is your password to enter in the Software Distribution System?. If that is the case you can reset your password

Enter the email address that you have associated with your license and click Send Request to request a new password. We'll send an email to that address with instructions to reset your password.

Saludos, Alejandro.

[swag72]

I thought that once you uninstalled the old version of PI to reinstall the new version you had to put in your licence details?

If not then what do you need to put in? I don't want to uninstall until I am sure that I have the info to install the new version.

I have received an email from Isabel and it seems that I can not receive emails as I have a Microsoft account - This is potentially not good as in order to change emails in the main PI area you need to confirm from your OLD email and NEW email address. If I can not receieve emails from the PI server, how can I do this?

[pfile]

i don't know how it works on windows (assuming you are running windows) but i have multiple versions of PI installed on my mac. i can switch between them just by choosing which one to launch - there's no penalty to installing a new version. it does not bork your old version, and i don't have to uninstall old versions to install a new version.

i think there's simply nothing for you to do - the .pixinsight_license file is already there in your account and the new version of PI will just see that and start up and run. based on the email problems you have, it's a good idea to find and back up that file in case your computer bites the dust.

anyway, your mileage may vary since i don't know squat about windows. but hopefully someone who uses windows can chime in.

rob

[footbag]

I thought that once you uninstalled the old version of PI to reinstall the new version you had to put in your licence details?

If not then what do you need to put in? I don't want to uninstall until I am sure that I have the info to install the new version.

I have received an email from Isabel and it seems that I can not receive emails as I have a Microsoft account - This is potentially not good as in order to change emails in the main PI area you need to confirm from your OLD email and NEW email address. If I can not receieve emails from the PI server, how can I do this?

On Windows, you just place the pixinsight-license file from your c:\users\username\ folder.  If you are installing a new version, the license it's probably already where it needs to be. 

Either way, find that license file and re-E-mail it to yourself so you have a backup. 

The only issue I can see is that I don't think the new version is supported in 32-bit environments.  If you have 32-bit windows, you may not be able to upgrade.  64-bit and your fine. 

Anyone can correct me on this if I'm wrong.