Missing BPP

[ketut]

There is no BPP script in my commercial copy (Win 64).
Please help...

[Carlos Milovic]

Try reinstalling. Also check if your antivirus is messing with the installation, blocking some files.

[ketut]

I have reinstalled for 3 times but it did not work.
Ohhh sorry forgot to mentioned...this problem occurred only on my 2nd PC.
I copied the pixinsight-license from my 1st PC to this 2nd one (C:\Users\<user-name>)
The 1st PC is okay...BPP is there.
Please help...

[georg.viehoever]

Try Start/Programs/PixInsight Platform/Reset Pixinsight Settings.
Georg

[ketut]

I just did but it didn't work either
Please help...

[Alejandro Tombolini]

May be this way do something diferent

[ketut]

- reinstalled --> didn't work
- reset from program menu as Georg said --> didn't work
- holding ctrl + pixinsight core icon --> didn't work
please help...

Here the stories:
- Installed the trial version (before I purchase commercial license) on the 2nd PC and played with PI about 2 days --> BPP show up
- Then, purchased commercial license and installed PI on the 1st PC --> BPP show up
- Uninstalled trial version on 2nd PC, then installed the commercial version --> BPP don't show up

1st PC --> is my personal laptop
2nd PC --> is my office PC, internet connection must be through a firewall (Juniper) & Sophos antivirus

[Carlos Milovic]

Is the script file in the appropiate folder? Is it tagged by the AV in any way?

[ketut]

@carlos
Can you be more specific?
I don't have the authority to disable the AV

Mmmm...is this means that you guys in the developer team have to update the package installation file?

[Juan Conejero]

Some antivirus applications report false virus detections and remove or quarantine the files involved, sometimes without notifying it to the user. See for example:

http://pixinsight.com/forum/index.php?topic=7548.0

Please understand that these wrong virus detections are completely out of our control. If this is happening to you, you can either use a different antivirus application, or try to convince your antivirus that this file is clean, or use a different machine and/or operating system.

[ketut]

@juan
BPP was show up when the first time I install the trial copy even without running an update.
Is that indicated that the commercial installation package is out of date compare to trial one?

[Carlos Milovic]

Most probably the antivirus blocked the script in a later execution of the platform, and it cannot be accessed by the core. Please check that the script files are in the PixInsight/src/scripts/BatchPreprocessing/ folder. If a file is missing, you may copy it from your another computer. Check that you antivirus has not quarantined any file in there.

[Carlos Milovic]

BTW, this problem has nothing to do with any difference between the trial an commercial releases. Also, it is not related with the update process.

[Juan Conejero]

Is that indicated that the commercial installation package is out of date compare to trial one?

I guess that a few users would have reported such a problem. Several thousands of them, actually, given the relevance of the BatchPreprocessing script.

[ketut]

@carlos & all
I have copied & replaced all of the files & folders from my another computer, but still it didn't work.
I found one file has quarantined by the AV --> PixInsight\bin\7z.exe

Well never mind, it seem that I have to pre-process my frames manually (modules).
One silly question, when I used the BPP, I got BINNING master frames.
What is binning means? Any binning module?

Please help...