Unable to activate software

[JohnZ]

Hi,

I am trying to enter a commercial user id and activation code without success.  I uninstalled the trial version and downloaded what I think is the latest version, PI32-win-01.00.58.377-nsi-20080330-c.exe.

Upon entering the info in the activation screen, I get an authentication error: The server says: "INVALID AUTHENTICATION CODE".

I had removed the .pixinsight-license file from the identified point and tried redownloading the application without success.  I also tried the CTRL-start without success.

The system is a Mac Pro running boot camp and booted into an XP Pro SP2 partition with 4 processors and 2 GB RAM addressed.  I get the same result operating under a virtual machine (Fusion).

I am at a loss on what to try next and would appreciate any suggestions.

Thanks.

John

[Carlos Milovic]

Hi John

It is nice to see you here (although, not in the Bugs section ).


As a starting point, uninstall everything, and go to your personal folder ( C:\Documents and Setting\<user> ) and delete the .pixinsight-licence, if exists. Restart the computer (just in case). Now, install the application, from the "-c" file you downloaded. Launch the core program, enter your id and activation code.

If this doesn't work, there might be a problem in our databases... Juan will check that everything is fine.




BTW, did the trial version work properly?

[JohnZ]

Hi Carlos,

Thanks.  Juan regenerated the activation code and that worked fine!  Can't wait to get started

[JohnZ]

Forgot to answer your question.  Yes, the trial worked fine.