New Trial Version

[Starmangmh]

Hi,

I just downloaded the new core application, filled out the form for activation, received the e-mail with user i.d. and activation code, copied and pasted them into the activation window and got an "invalid user i.d." error.  Did I do something wrong or is there a problem with activation?

Gary Hatfield

[Juan Conejero]

This problem has already been solved. It was due to a strange error in our MySQL users database, which I hope won't happen again.

If anybody has some problem with the activation procedure, please let me know.

[sagi55]

Hi,

I just downloaded the new core application, filled out the form for activation, received the e-mail with user i.d. and activation code, copied and pasted them into the activation window and got an "invalid user i.d." error.  Did I do something wrong or is there a problem with activation?

Gary Hatfield

Hi i have the same problem.
Many thanks in advance
Antonio Bonanno

[Juan Conejero]

Hi Antonio,

I've verified your license in our databases and there's no problem with it.

Are you sure you are entering the user id and activation code exactly as they are in the instructions email?

Open the email, double click on the user id, copy it (Ctrl+C) and paste it (Ctrl+V) in the corresponding field of the activation window. Ensure that no white spaces are copied at both ends of the id. Do the same with the activation code for your platform. It must work.