Author Topic: Cant Activate my Pixinsight License.  (Read 2467 times)

Offline bnye

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Cant Activate my Pixinsight License.
« on: 2019 October 31 14:08:53 »
Hi all, this is my first post.
Unfortunately, I am having difficulty activating my License of Pixinsight. I enter the "Identifier code" and Activation code" and following is returned:

"Error X  Network error: failed to connect to Pixinsight.com port 443: Connection refused"

I am running W10 on i5 processor.

I have sent emails to support@pixinsight.com over the last couple of days but have not received a reply.

Any help will be much appreciated. I just want to get Pixinsight up and running.
Thanks in advance.

Regards,
Bruce

Offline WillB

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Re: Cant Activate my Pixinsight License.
« Reply #1 on: 2019 November 01 00:05:39 »
Hi Bruce.

That error message is sometimes seen if you have a local antivirus / firewall program running on your local machine. If this applies to you try toggling the firewall off momentarily and run the license activation again.

If you use a commercial or business router or are on a business network you might find the port is configured for blocking there, should not normally apply to a consumer (home) class router.

If this solves the problem you will need to add a firewall rule to your AV program so that you can use PixInsight’s program auto updates feature because that uses the same port (or temporarily toggle the FW off before launching PixInsight so that the auto updates checker can run).

HTH

William.

Offline bnye

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Re: Cant Activate my Pixinsight License.
« Reply #2 on: 2019 November 02 02:18:12 »
Thanks William,
I have tried to activate with all virus and firewall setting off. Still no joy. same error.
Not having much luck with this.
And still no email from "support" ??

Bruce

Offline bnye

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Re: Cant Activate my Pixinsight License.
« Reply #3 on: 2019 November 02 02:22:55 »
I cant even connect to any Pixinsight web page using that W10 PC but i can with this pc running W7.

Offline Juan Conejero

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Re: Cant Activate my Pixinsight License.
« Reply #4 on: 2019 November 02 03:07:25 »
Hi Bruce,

This is a machine-specific issue. It has nothing to do with PixInsight, and PixInsight is not generating it. Our corporate server is working normally and is accessible without any problems under normal conditions, with and without secure connections.

The advice about disabling or configuring your virus protection and/or firewall software is probably the best option you have, besides performing a complete, clean reinstall of your operating system. Please realize that we cannot solve problems specific to your computer.
Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline WillB

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Re: Cant Activate my Pixinsight License.
« Reply #5 on: 2019 November 02 05:48:49 »
Hi Bruce.

To expand on Juan's reply, for Windows 10 make sure to run a manual check for Windows updates and install any that are pending except for any that are listed under "optional" which can be ignored.

If no updates are pending (your system is up to date and running Windows 10 build 1903) then it is most likely that Windows 10 Advanced Firewall is the problem and it is blocking PixInsight in its entirety from accessing the internet, or the specific port 443 is blocked. I am not enough of a Windows expert to suggest a specific remedy other than to check the general instructions for problem solving Windows Firewall given in this web page:

https://windowsreport.com/is-windows-firewall-blocking-port-program/

If you are running a third party AV and Firewall program such as Bitdefender then you would need to refer to that app's help documents to set firewall rules. I know from previous experience that some third party AV/Firewall programs are extremely difficult to disable, and when you do, then Microsofts built-in firewall takes over instantly and you have to disable both...

If this is no help then before using the nuclear option of re-installing Windows and all your apps, run Windows built-in repair tools DISM and SFC/Scannow, you can find instructions for that here:

https://support.microsoft.com/en-gb/help/4026529/windows-10-using-system-file-checker

Lastly, PixInsights email support address really only deal with commercial issues and technical problems are solved faster here in the forum, even so, it may be a few days before Juan has a chance to answer.

HTH

William.




Offline bnye

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Re: Cant Activate my Pixinsight License.
« Reply #6 on: 2019 November 02 17:39:14 »
Thanks William and Juan,
I guess i am a little frustrated with this issue , sorry if i appear a bit short.
I have tried everything short of a reinstall of windows 10 (which it looks like i will have to do). W10 has brought with it so many issues. I wish Microsoft would stick with a system that works all the time.
I will continue with my quest!

Offline WillB

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Re: Cant Activate my Pixinsight License.
« Reply #7 on: 2019 November 03 05:46:44 »
Hi Bruce.

I'm a mac user for day-to-day computing , including PixInsight, and only use Windows in the observatory for hardware control so I only have a couple of other suggestions to try, if these don't work then I can't think of anything else.

Assuming you have not installed a third party AV / Firewall that has taken over your computer and you are using Windows Defender, carry out the steps below in the order they are written:

Step 1.

Open an elevated Command Prompt, to do this, type "CMD" (without the quotes) in the search box on the bottom tool bar of the Windows desktop.
In the "Best match" pop-up menu Right-Mouse-Click the item "Command Prompt App" and click on "Run as administrator"
In the UAC window that pops up "Do you want to allow this app to make changes to your device?" click "Yes".

Type the following command string in the Command Prompt Window at the flashing cursor, observing spaces, followed by the carriage return key:

netsh advfirewall reset

After the "Ok" response type exit at the cursor followed by the carriage return key.

Reboot the computer.

Step 2.


Click the Windows "Start" button, in the pop-up menu click "Settings" (the cog symbol).
In the Settings window click "Update and Security"
In the left side pane of the Windows Update window click "Windows Security"
In the right side pane of the Windows Security window click "Firewall and network protection"
In the right side pane of the Firewall and network protection window click "Restore firewalls to default"
A new window should appear after a few moments "Restore defaults" if it does not appear then it may be hiding behind the current window, check the lower desktop toolbar for the dialogues icon and click on it to bring the window to the front.
Click the "Restore defaults" button.
Click the warning message Restore Defaults Confirmation with "Yes"

Reboot the computer.

Step 3.

Open Microsoft Edge Browser
Click on the extras and commands menu, (three dots ... top-right)
Click the Settings button (cog symbol)
If not showing the full double-pane, click the left chevron symbol, <,  top of the window
In the left side pane of the Settings menu click "Privacy and security" (padlock symbol)
In the right side pane of the Privacy and security window click "Choose what to clear"
In the Clear browsing data window select the following items:

Browsing history
Cookies and saved website data
Cached data and files
Tabs I've recently set aside or recently closed
Website permissions


Then click the "Clear" button

Exit all windows and reboot.

These actions should have reset Windows Defender Firewall Security and Edge Browser.

Now try launching PixInsight and completing the licensing registration, as you do so, watch the Windows desktop lower toolbar for Windows security pop-ups asking for your permission to allow the App (PixInsight) to access the internet, you must answer yes.

You will need to watch for that pop-up the first time you open a new app from now on until Windows firewall builds a new White list (Apps that are allowed internet access).

If PixInsight registration is successful then try reaching the previously blocked PixInsight forum pages in the Edge browser, hopefully this will be successful too.

Other than the above, I don't have any other ideas.

HTH

William.



Offline bnye

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Re: Cant Activate my Pixinsight License.
« Reply #8 on: 2019 November 03 15:00:56 »
Thanks for your help again William

I have "bitten the bullet" and done a clean install of W10
Everything is working fine now, thankyou.

(I will now have to do the same on my Laptops!)

Bruce