1.8.6 throws an error each time an image is open...

[guyroch]

I keep getting this error each time I open an image.

PixInsight Core 1.8.6 Ripley has stopped working.  I tried uninstalling and reinstalling with a reboot in between to no avail.  The error persist.

did I say each time.... I meant EACH TIME; no exception.

[jwaters125]

More information would be helpful.  What OS, OS release and platform?

[guyroch]

Yes, of course.  Windows 10 Pro. 

Looks like it QT that is puking.  Not sure why.  This is on a DELL XPS laptop / 64 bits / 16 GB ram.

Hope this helps.

[pfile]

not sure if it is still relevant for 1.8.6, but apparently dell bundles a bunch of shovelware which includes some downrev Qt DLLs. this used to cause crashes on prior versions of PI.

https://pixinsight.com/forum/index.php?topic=9190

you might see if any of those things helps your situation...

rob

[guyroch]

This is a clean reinstall of Windows 10 Pro without and DELL software, only bare minimum drivers.

1.8.5 ran just fine on the same laptop.

[guyroch]

Thanks Rob.  I'll go through the recommendation of things to do in the thread you posted in hopes that it may solve it.

[pfile]

in another thread juan was saying that he thought the graphics drivers for the intel integrated graphics are not totally OpenGL compliant and this is causing problems with Qt. i don't run windows so i don't stay on top of these things - i don't know if for instance there is more than one source of the graphics drivers for the intel chipset (intel themselves? microsoft? dell?) but maybe that's another avenue for you to look at...

rob

[Juan Conejero]

This is not reproducible. Obviously, images can be opened without problems in PixInsight 1.8.6 on all supported platforms.

So this is a machine-specific issue. As Rob says, one possible cause is a defective OpenGL implementation. You can try running PixInsight as follows:

C:\Program Files\PixInsight\bin\PixInsight.exe --opengl=software

This should force the core application to use pure software rendering without OpenGL. However, there are some components (the integrated web browser for example) that still need a valid OpenGL implementation, so this is only a partial solution. Let's see if this at least allows you to open images normally.

[guyroch]

Tried the --opengl=software tip... I get the error still

Thanks anyway.

[entilza]

Hello!  I am also getting crashes, quite often!    Not as much as Guylain but enough to question what's going on...

Looks like Qt5Widgets?

In the event viewer I see references to:

Faulting application name: PixInsight.exe, version: 1.8.6.1448, time stamp: 0x5c1aa96b
Faulting module name: Qt5Widgets.dll, version: 5.12.0.0, time stamp: 0x5c10be36
Exception code: 0xc0000005
Fault offset: 0x0000000000055470
Faulting process id: 0x166c
Faulting application start time: 0x01d4aa35208cb41a
Faulting application path: C:\Program Files\PixInsight\bin\PixInsight.exe
Faulting module path: C:\Program Files\PixInsight\bin\Qt5Widgets.dll
Report Id: 8ab2833d-4d9d-4148-ab48-e17a775e082c
Faulting package full name:

[Juan Conejero]

At least some of these access violation errors can be the result of this bug:

https://pixinsight.com/forum/index.php?topic=13144.0

The good news is that this bug is now completely fixed in the new version of PixInsight that I am finishing right now. It will be released in a few days.

However, other Windows-specific problems, related to wrong system components, conflicts with other applications and defective OpenGL implementations, will remain. I am working also to alleviate some of these issues, but I can't say anything sure for now.

[entilza]

Thank You Juan, as a developer I can appreciate how difficult it can be to reproduce a bug sometimes.

If you need anything from the community to help you debug in future, please let us know.

Thank You for your hard work and wonderful software.