2nd time in a week ive seen lousy data from itelescope, and the 3rd or 4th overall. id ask for my money back and also ask them to fix their camera.
i agree with adam that this seems like frost.
also if im not mistaken, they provide calibration masters produced with maxim, which can be a real pain to make work in a different processing program due to 32b fits incompatibilities.
rob