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Author Topic: Help!! Error message  (Read 2228 times)

Offline Surround

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  • Posts: 3
Help!! Error message
« on: 2015 October 12 06:26:16 »
Hi

I`ve just finshed my trial period, and I`ve now baught PI.
But after installing PI, and copied my user identifier and activation code, I get this error message... :sad:

How can I resolve this problem?

Regards
Arnstein Dale
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Offline Juan Conejero

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Re: Help!! Error message
« Reply #1 on: 2015 October 12 10:02:26 »
Hi Arnstein,

See FAQ 2.10 to reactivate your license:

http://pixinsight.com/faq/

When you copy and paste user ids and activation codes from email messages, avoid copying white space characters, as this is a common cause of problems.
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Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline Surround

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  • Posts: 3
Re: Help!! Error message
« Reply #2 on: 2015 October 12 11:10:44 »
Thank you very much  :)

That solve the issue.

Regards

Arnstein Dale
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