Pixinsight won't accept user info

[CharlesW]

I used PI this morning, shut it down, and now that I'm trying to open it back up the PI Software Activation screen is popping up and it wont accept my User Identifier or Activation code. I've uninstalled/reinstalled but I'm still locked out. Any thoughts?

[Carlos Milovic]

Hi Charles
Make sure that the licence file is still there, and is located on the appropiate folder. See the FAQ for more details about that.
If it still doesn't work, and you are using windows, try executing PI as administrator, and make sure that your antivirus/farewall is not blocking its calls to read the licence and libraries.

[CharlesW]

Thanks for the quick response but I just realized it was my mistake. I inadvertently moved the license file to the wrong spot.

[Carlos Milovic]

Keep a copy of the license file well stored.