Author Topic: Request Activation (Read 3514 times)

Starhound · « **on:** 2012 June 18 16:15:05 »

I purchased Pixi a few hours ago..have yet to receive activation info...sent e mail as well....#0104392166160214

thanks .

Geoff · « **Reply #1 on:** 2012 June 18 20:07:12 »

Are you a Yahoo! email user? See this info on the PixInsight website
For some reason that we cannot understand, Yahoo email seems to be blocking some messages sent from our corporate email server (@pixinsight.com). If you use a Yahoo email account for your trial license request, you perhaps won't receive our notification emails, including the email with license activation codes and download/installation instructions. This email is sent automatically by our licensing system when we approve a trial license. http://www.pixinsight.com/trial/index.html
Geoff

Juan Conejero · « **Reply #2 on:** 2012 June 19 00:58:38 »

No, this is not an email problem. Our support team is already working to solve this issue...

Starhound · « **Reply #3 on:** 2012 June 19 10:52:06 »

Yes , this issue has been resolved , thanks very much to Team Pixi for helping out.. 8)

Juan Conejero · « **Reply #4 on:** 2012 June 20 01:51:56 »

Happy to know everything is working now. Welcome to the forum and I hope you enjoy PixInsight!

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Author Topic: Request Activation (Read 3514 times)

Starhound

Request Activation

Geoff

Re: Request Activation

Juan Conejero

Re: Request Activation

Starhound

Re: Request Activation

Juan Conejero

Re: Request Activation