Error using Real Time Preview in CosmeticCorrection

[jmiller7]

Hello,

I am running into a problem after updating to the latest version. When I try to use the Real Time Preview in CosmeticCorrection, I am getting the following error:

*** PCL Win32 System Exception: At address 00007FF950760443 with exception code C0000005 :
Access violation: invalid memory read operation at address 0000000000000000

*** Backtrace Information ***
================================================================================
  0:  in module: C:\Program Files\PixInsight\bin\PixInsight.exe at address: 0xB2BF58D0
  1: _C_specific_handler in module: C:\Program Files\PixInsight\bin\VCRUNTIME140.dll at address: 0xC2FAB860
  2: is_exception_typeof in module: C:\Program Files\PixInsight\bin\VCRUNTIME140.dll at address: 0xC2FA22E0
  3: is_exception_typeof in module: C:\Program Files\PixInsight\bin\VCRUNTIME140.dll at address: 0xC2FA22E0
  4: is_exception_typeof in module: C:\Program Files\PixInsight\bin\VCRUNTIME140.dll at address: 0xC2FA22E0
  5: _CxxFrameHandler3 in module: C:\Program Files\PixInsight\bin\VCRUNTIME140.dll at address: 0xC2FAC100
  6: _chkstk in module: C:\Windows\SYSTEM32\ntdll.dll at address: 0xCA901100
  7: RtlRaiseException in module: C:\Windows\SYSTEM32\ntdll.dll at address: 0xCA8C9EF0
  8: KiUserExceptionDispatcher in module: C:\Windows\SYSTEM32\ntdll.dll at address: 0xCA8FFE60
  9: KiUserExceptionDispatcher in module: C:\Program Files\PixInsight\bin\CosmeticCorrection-pxm.dll at address: 0xCA8FFE60
 10: KiUserExceptionDispatcher at address: 0xCA8FFE60
 11: KiUserExceptionDispatcher at address: 0xCA8FFE60
========================================================================

Any help is greatly appreciated. The Real Time Preview opens, but does not function.

[Juan Conejero]

We cannot reproduce this problem on any platform. Can you please provide a repeatable pattern?

[jmiller7]

Hi Juan,

Oddly enough, I'm no longer getting the error, but now nothing at all happens when I click the circle for Real Time Preview. The preview window does not open, nor do I get any errors. I tested Real Time Preview in HistogramTransformation to see if the issue was persistent, but it works as it should.

After discovering that it wouldn't open at all, I tried reinstalling PixInsight and restoring the settings to default, but it didn't help. I've rebooted the PC multiple times throughout my troubleshooting. I also ran some tools to check my Windows system files, but no problems were found. Do you have any suggestions or are there any logs that I can provide to help you determine the cause of the issue?

Thanks
Jeff

[lage]

I have a similar problem. I don't get any error message, but nothing happens when I hit the real time preview button. It worked 3 days ago. After that, the latest updates were installed. Earlier today PI didn't start, but ended with an error message related to Qt if I remember correctly. I ran a repair on the installation, and it started fine.
I'll be happy to provide more info if it's useful.

BR,
Lage

[lage]

I have done a complete uninstall/install. The problem remains the same.
OS Name   Microsoft Windows 10 Pro
Version   10.0.18363 Build 18363

BR,
Lage

[lage]

User error.
I've loaded the target frames, but not opened one by double clicking on it. 
An error message please, when there is no opened frame? 

BR,
Lage

[jmiller7]

I can confirm that I do have an open frame, but still nothing happens when I click the Real Time Preview button.