pixinsight is all white!!

[tommaso rubechi]

Hi all,
I need your help!

I have installed Pixinsight in a pc I use for work, it's a Dell precision. Now, everytime I use Pixinsight, the screen is all white and i can't see nothing! but the software works, i have clicked at random and I have found the script menù and tried to do something with the Subframe Selector and it's works! as you can see in the attach.
But why is all white?

Tommaso

[wvanreeven]

What OS are you using? Also version of the OS please.


Wouter

[tommaso rubechi]

Hi Wouter,

I'm using Windows 10 home

Tommaso

[tommaso rubechi]

no one can help me???

[pscammp]

tommaso,

That would be Windows 10's default color theme, Drove me up the wall when I tried Win 10 which is why I went back to Win 7 until I cant any more,
Microsoft are trying to make us stare at a dentist waiting room for sure   GRRrrrrrr

In you settings under theme's or something like that you should be able to change the color scheme, I was hoping for a classic Win 7 theme in there
but it's gone, thanks microsoft for treating us like S**t.

Failing that there is loads on the WWW regarding Win 10 appearance, just google it

Regards
Paul 

[wadeh237]

I'm not sure that I understand how the Windows theme is relevant.

The issue is that the PixInsight window is painted all white - the menus, the icons, everything.  Outside of PixInsight, everything is normal.  In the one case where I saw this, the menus and such were still selectable, but just invisible (white).  If I clicked the left mouse button and moved over an image, I would see the magnified square area moving around with the mouse.

Like I said above, I've only seen this once.  I exited and restarted PixInsight and it was fine.

I'll also add that PixInsight depends on the QT5 graphics library.  This library is known to have issues with some Windows video cards and drivers.  I am using PixInsight on 3 different machines, and they all have some stability issues since PixInsight 1.8.6 came out (prior to that, I had never seen a PixInsight crash in many years of use).  My desktop is using a Core i7 processor and using the integrated graphics.  I also have a Surface Book and Surface Pro (2017).  The two Surface devices also use Intel graphics, but the Surface Book also has Nvidia discrete graphics when connected to the keyboard base.  The Intel graphics in particular, are known to have issues with the QT5 libraries.  Supposedly, the Nvidia graphics should be stable, but I do not see a difference in PixInsight stability when using the Surface Book and configuring it to run on the Nvidia graphics.

Some troubleshooting steps that you can try involve starting PixInsight from the command line, with some options to control the QT5 libraries.  I would suggest the following two commands to try and see if it helps:

pixinsight --opengl:raster
pixinsight --opengl:ES

See this post for a description of these command lines:

https://pixinsight.com/forum/index.php?topic=13197.0

I hope that this helps,
-Wade

[tommaso rubechi]

The issue is that the PixInsight window is painted all white - the menus, the icons, everything.  Outside of PixInsight, everything is normal.  In the one case where I saw this, the menus and such were still selectable, but just invisible (white).  If I clicked the left mouse button and moved over an image, I would see the magnified square area moving around with the mouse.

Exactly like that!

I exited and restarted PixInsight and it was fine.

I'm not lucky, it's not enough.  I exited and restarted Pixinsight but the problem is stièll there..

Some troubleshooting steps that you can try involve starting PixInsight from the command line, with some options to control the QT5 libraries.  I would suggest the following two commands to try and see if it helps

I try!

thanks
Tommaso