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[Gavin]

Hi, this is more of a support request than anything else.

I paid my 230 euro three days ago because my trial version expired. However, I still don't have any license code or correspondence from PixInsight. I have emailed the support email address a number of times along with a copy of my receipt but no response.

Can someone from PixInsight please contact me. Also, do any others users know what I might be doing wrong?

I've set aside time this week for processing and that time is now being wasted.

Thanks
Gavin

[boelaars]

You should have received an email with your license code straight away. Like, within seconds. It's an automated process upon completion of paypal payment. Have you checked your junk/spam folders? Does your paypal use a different email address?

[Gavin]

All sorted. My paypal account is shared with my wife and attached to her Hotmail address. Apparently their servers don't allow them to send to Hotmail addresses. They contacted me last night and Im up and running now. Thanks for responding.