Author Topic: Unable to Run Program After Install  (Read 874 times)

Offline poochpa

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Unable to Run Program After Install
« on: 2018 January 20 07:03:53 »
I just installed the trial version but when I try to open the program, I get the following error message and the program closes:

Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) .
This is most likely caused by not having the necessary graphics drivers installed.
Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH.

PC has an Intel Core I7-4770K 3.50GHz CPU, with 16GB of RAM. Running Windows 7 64-bit, SP1. No graphics card, just the Intel HD graphics. I've used the PC with other image processing and video programs without issues.

Per the error message's instructions, I checked and the libEGL.dll, libGESv2.dll and d3dcompiler_47.dll files are in the bin directory with the pixinsight exe file.

Thanks for any help.
Mike
« Last Edit: 2018 January 20 10:57:53 by poochpa »

Offline poochpa

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Re: Unable to Run Program After Install
« Reply #1 on: 2018 January 30 12:12:11 »
I installed a graphics card in my PC and the program now works.