PI system process does not close after exit

[nickg]

Since the update, I'm having trouble when closing and re-opening PI. It appears the Pixinsight.exe system process remains active in the background and when I click the PI icon again, nothing happens. To re-launch it successfully I need to kill it in task manager first. Has anyone else seen this? Not a major issue but it would be nice if it got resolved. My platform is Win7-x64.

Thanks,
Nick

[Juan Conejero]

Hi Nick,

A few users have reported similar problems. None of them can be reproduced on any of our working and testing machines running Windows 10, 8.1 and 7 SP1.

These problems can be caused by a variety of factors, including defective graphics drivers, conflicting utility applications, obsolete system components, and malware. Our advice is performing a clean Windows installation, and/or trying on a different machine. Updating graphics drivers to their latest version, if applicable, can also solve these issues if this is the root cause.

[nickg]

Hi Juan, I managed to resolve the issue by performing a clean install of the latest version. My previous installation was dated August 4, thinking it might not been the latest, and perhaps not uninstalling the old version caused this to happen. All good now, thanks!

Best,
Nick