« previous next »
Pages: [1]

Author Topic: Help!! Error message  (Read 2227 times)

Offline Surround

  • Newcomer
  • Posts: 3
Help!! Error message
« on: 2015 October 12 06:26:16 »
Hi

I`ve just finshed my trial period, and I`ve now baught PI.
But after installing PI, and copied my user identifier and activation code, I get this error message... :sad:

How can I resolve this problem?

Regards
Arnstein Dale
Logged

Offline Juan Conejero

  • PTeam Member
  • PixInsight Jedi Grand Master
  • ********
  • Posts: 7111
    • http://pixinsight.com/
Re: Help!! Error message
« Reply #1 on: 2015 October 12 10:02:26 »
Hi Arnstein,

See FAQ 2.10 to reactivate your license:

http://pixinsight.com/faq/

When you copy and paste user ids and activation codes from email messages, avoid copying white space characters, as this is a common cause of problems.
Logged
Juan Conejero
PixInsight Development Team
http://pixinsight.com/

Offline Surround

  • Newcomer
  • Posts: 3
Re: Help!! Error message
« Reply #2 on: 2015 October 12 11:10:44 »
Thank you very much  :)

That solve the issue.

Regards

Arnstein Dale
Logged
Pages: [1]
« previous next »