Strange situation when installing ver ...192 on new computer Solved

[gvanhau]

Hello
I was installing the last version on a new computer (I'm upgrading my work station).
OS is windows 7 64bit 16Gb Ram and AMD FX processor.

When I tried to run PixInsight, after a few seconds of thinking, I got a crash popup, telling me that Windows was collecting info....

I then installed the previous version of PI (...87) and that worked perfectly.
I installed again ....192 and again I was getting the crash on startup....
Then reverted again to ..87 and it worked.

Since this is a fresh installation, may be I'm forgetting to install something, but I don't know what.

Can some one help me?

Geert

[georg.viehoever]

My guess is that you installer is corrupted. Download it and try again.

[gvanhau]

Thanks Georg, but that didn't work.
I also copied the whole PI dir from my old computer to the new one and that did not work either.

I think I'm missing something at os level that vers ...1092 is using and ...1087 is not.

Regards
Geert

[gvanhau]

Just to test, I upgraded to windows 8, and there it works perfectly.
So I guess, there is something that PI uses and that is not part of the standard windows 7.
May be some framework?

I am not sure jet if I want to keep windows 8, because I dont know jet if my other applications will work with it.

Geert

[georg.viehoever]

The Win7 version works perfectly fine on my Win7 laptop...

Just a wild guess: Maybe some AntiVirus software is the cause? Maybe you can deactivate it temporarily during installation??

Georg

[gvanhau]

Thanks Gerog
I will try that, but still wondering why  ver 1087 works and 1092 not (it fails even before displaying the initial logo screen).

Geert

[gvanhau]

Last night I reinstalled Win 7.
Did not instal AV soft.
Again version 1092 did not even show the initial screen.

Version 1087 worked fine.

Just in case, I also swaped memory dims , tried my 4 dims one at a time in the 4 diferent slots and every time the same result.

Any other test I could do?

Geert

[georg.viehoever]

I am out of ideas...
Georg

[Juan Conejero]

Hi Geert and Georg,

Build 1092 for Windows has been built with MS Visual Studio 2013, while 1087 was built with VS 2012. Other than this and new versions of third-party libraries (such as Qt, dcraw, OpenSSL, cURL, etc), there are no differences.

Visual Studio 2013 requires Windows 7 Service Pack 1. If you don't have SP1 installed, could this be the cause of these problems?

[gvanhau]

Hello Juan and Georg

Thanks a lot for your help

Finally the problem was service pack 1 missing.
Y applied all windows updates until service pack 1 appeared and now vers 1092 works ok. 


Geert