Author Topic: slight problem?  (Read 1811 times)

Offline Dave Bloomsness

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  • Posts: 4
slight problem?
« on: 2020 January 21 14:36:40 »
I just updated to the latest core and all updates. I'm running Win 7 64bit and it seems to work ok, but every time I quit PI I get the crash screen that says that PI has stopped working and I get the choice of ending the program or looking online for a solution with the following info:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   PixInsight.exe
  Application Version:   1.8.8.4
  Application Timestamp:   5e1db5eb
  Fault Module Name:   Qt5WebEngineCore.dll
  Fault Module Version:   5.13.2.0
  Fault Module Timestamp:   5dc1834c
  Exception Code:   c0000005
  Exception Offset:   0000000001c3d1c3
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   10c2
  Additional Information 2:   10c25f26b4aae75265ffd4c3c332c700
  Additional Information 3:   e1f6
  Additional Information 4:   e1f646b7d7c156dbcc416a654dd4ce71

Might be a Win 7 problem, but it still worlks. I'll try updating my Win10 machine and see what happens.

Thanks,

Dave

Offline jwaters125

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  • Posts: 145
Re: slight problem?
« Reply #1 on: 2020 January 21 19:39:07 »
How do you quit / exit PI?  Upper right task window or File => Quit PixInsight?

Win7 isn't supported so don't expect a fix.

Offline Dave Bloomsness

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  • Posts: 4
Re: slight problem?
« Reply #2 on: 2020 January 21 23:23:22 »
 Quit PixInsight

I figured Win 7 was a little old. I updated my Win 10 machine that I got to replace the Win 7, and it works fine.

Dave