Color management ICC profile problem with new laptop

[sactowriter]

Hi everyone,
I just purchased a Microsoft Surface 3 laptop and loaded Pixinsight on it. When I launch the program, I get the error: Failure to initialize ICC color profile transformation LCMS Error (13) Couldn't link the profile. I downloaded some generic Adobe ICC profiles and loaded them into Windows color management, hoping that would solve the problem but it didn't, even when I made them the default. What can I do to solve this problem? I also noted that the font sizes do not change in pixinsight when I change them globally on the laptop. Is it a compatibility problem? Will I not be able to use Pixinsight on this laptop?

Rob Fink

Update after installing 1.88 and an update. Neither the program update or the update made any difference. The exact same error continues to occur upon program launch.

[leosperry]

I am having the same issue with a brand new Surface Pro 7

Screen Captures attached

[Juan Conejero]

This happens because your Windows operating system does not provide a valid ICC profile for your laptop's screen.

Do the following to overcome this problem:

- From the main menu, select 'Edit > Color Management Setup'.

- On the ColorManagementSetup tool, click the System Settings section.

- For New Monitor Profile, select the 'sRGB IEC61966-2.1' standard profile.

- Click the Apply Global button, or press F6, to execute the tool.

- Exit PixInsight.

- Run PixInsight. The Application will inform you that the monitor profile has been changed.

This will let you work in a color-managed environment with normality. The sRGB profile will characterize well your laptop's screen for most practical purposes.

[sactowriter]

Juan,

Thanks for your answer. When I go into edit and color management set up I get: Error: Empty profile file path, in the process console. What can I do about that?

Rob

[sactowriter]

The error prevents me from doing anything in color management

[sactowriter]

As I compare color management from my desk top to this computer the problem seems to revolve around a an ICC profile called RSWOP. This profile shows in my desktop but cannot be loaded into the profiles for the Surface. When I do so, it gives me error saying that Windows failed to associate RSWOP.icm with Display 1. Is Pixinsight by default looking for this profile?

Your suggestion of going into color management setting a different profile cannot be completed because I'm not able to open color management. If there were a way to do this, that sounds like it would solve the problem. Is there a way to change the default profile that Pixinsight is looking for before starting the program?

Rob

[sactowriter]

Update:
I just got off the phone with Microsoft and they solved the problem. What they did was run a repair on Pixinsight. As soon as they did that, Pixinsight worked normally. So the problem appears to be some kind of corruption in the installation of Pixinsight. The amazing thing is that this corruption continued when i performed updates to the system, basically unistalling and reinistalling Pixinsight.

Rob