Problems with V. 1.8.7.

[JohnDrummond]

Hi. I'm a relative newbie. I downloaded the 1.8.7. version and ran the installer. PixInsight stated that it was installed successfully (I didn't uninstall the old version). Then when I opened PI it asked for an online activation licence. I entered my username and 12 (not 16) character password, however a window pops up stating that Access is Denied and that they are Invalid User Credentials. I'm unsure what the old version of PI I was running as I can't open PI now! I run a 64-bit OS.

I've asked a few times and have been saddened by the lack of help...

Any ideas please?

Regards
John D, NZ

[pfile]

http://pixinsight.com/faq/#faq0210

also in theory pixinsight.com/faq/#faq0207 should apply, since your license file is probably still around.

your forum username/password is different than the distribution server username/password. if you were able to log in to download the software then you should be able to follow faq 2.10 to get a new license if necessary.

rob

[JohnDrummond]

Awesome, it worked. Many thanks Rob.

Regards
John