New User/Windows Errors

[SeattleStarGazer]

Just bought and installed latest version of PI. Have been running into some memory access errors when running DBE especially, but with occasional errors in other modules. Specifically a memory address error pops up when I first try to add a point to the image in DBE, and thereafter immediatelu whenever I move the the cursor pointer across the edge of the image, but then when I close and re-open DBE it seems fine

Also, I cannot get some keyboard shortcuts to work, such as CTRL-+ for zoom in.

Any suggestions?

[pfile]

check this thread for some possible solutions:

http://pixinsight.com/forum/index.php?topic=10343.0

rob

[SeattleStarGazer]

I tried the manual scaling on my Surface Book at 2.0 and it worked fine for hours, thought I had it! But tonight I was running Background Neutraliation and I got a memory error that just wouldn't close. I had to force close the app.

Does this happen only with touchscreen? I'm in the market for a dedicated Astro PC and would get a non-touch screen if that would solve it.

[RickS]

I only ever have problems on my Dell with high res touch screen.  PI is very stable on my desktop system and my old Lenovo laptop.

[SeattleStarGazer]

Thanks Rick, did you do the manual scaling setting on your Dell? And still have problems after that?

Wayne

[Juan Conejero]

I tried the manual scaling on my Surface Book at 2.0 and it worked fine for hours, thought I had it! But tonight I was running Background Neutraliation and I got a memory error that just wouldn't close. I had to force close the app.

This is weird to say the least. Computers and software applications are deterministic systems. If it works in a given initial state, it will work the same way while the initial state does not change. Are you sure your preferences settings were the same when it failed again?

[RickS]

Thanks Rick, did you do the manual scaling setting on your Dell? And still have problems after that?

Hi Wayne,

I did set up the manual scaling and haven't noticed any problems since, but I also haven't used the Dell very much since then.

Cheers,
Rick.