PixInsight Forum (historical)

PixInsight => Bug Reports => Topic started by: sfacchin on 2020 February 03 12:58:25

Title: new version problem.
Post by: sfacchin on 2020 February 03 12:58:25
        Hi,
I installed the new version (1.8.8.3) but staring it, the error message appears (see attached file). Then, clicking several times on the ok button (relative to error applet), PI starts but no menu appears, so is not possible to use it. I use Windows 7 up to date on 4 core AMD.
Any idea in order to solve it?

   Thanks a lot for support and best regards,
   Sergio

Title: Re: new version problem.
Post by: dave_galera on 2020 February 04 00:46:02
PI does not support Windooooze 7, see many other posts in forum, you will have to upgrade to 10
Title: Re: new version problem.
Post by: wvanreeven on 2020 February 04 03:58:27
Plus the latest version is 1.8.8-4


Wouter
Title: Re: new version problem.
Post by: dave_galera on 2020 February 04 08:56:35
Quote from: wvanreeven on 2020 February 04 03:58:27
Plus the latest version is 1.8.8-4


Wouter

+1
Title: Re: new version problem.
Post by: sfacchin on 2020 February 04 09:57:44
     Dear all,
I have others two PCs with the Windows 7 (and Intel processor), and the same version of the PI works properly!. Moreover, I installed also all the PI update (to version 1.8.8.4) but with not result.
The problem is not Windows 7, all my others software (new and old -32 bits too-) works properly on Windows 7, I have problems only with this new version of PI.
I think that a PI software developer, can indicate me the true problem and how to solve it.

 Best regards,
 Sergio
Title: Re: new version problem.
Post by: pfile on 2020 February 04 10:31:33
unfortunately Juan has stated multiple times that windows 7 is no longer supported. that means, if it works for you, that's great, but he's not going to dig into problems on that platform when they occur.

clearly if you have two windows 7 machines where PI works OK and one where it does not, the issue must have something to do with the environment on the machine where PI does not work.

rob